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Amh Services
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QA - Talent Acquisition - Spanish

QA - Talent Acquisition - Spanish

Amh Services

3 - 5 years

4 - 7 Lacs

Gurugram

Posted:3 hours ago| Platform:

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Skills Required

Outbound Payroll Manager Quality Assurance Process improvement Spanish Customer service microsoft Risk management Recruitment Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Good to have understanding of the U.S. Talent Acquisition landscape, with a dedicated focus on quality assurance, compliance, and process excellence for Spanish-speaking candidates

Conduct regular audits for Spanish Talent Acquisition transactions team in US across various HR systems (e.g., UltiPro, Kronos) to ensure accuracy, consistency, and adherence to defined standards and client-specific requirements

Implement self-auditing practices and proactively identify improvement opportunities to maintain high-quality output and minimize errors

Monitor service level agreements (SLAs), quality benchmarks, and recruiter performance, ensuring alignment with client expectations and internal KPIs

Address and resolve call and process-related queries, offering timely, accurate resolutions while maintaining a high standard of customer service and professionalism (Spanish customer base)

Evaluate end-to-end HR processes such as payroll, timekeeping, attendance tracking, and termination, ensuring full compliance with company policies and U.S. labor laws

Demonstrate intermediatory written and verbal communication skills Spanish and strong skills in English, with the ability to summarize audit findings, deliver clear feedback, and conduct bilingual communication as needed

Utilize tools such as Microsoft Word, Excel, PowerPoint, and Adobe Acrobat to generate reports, perform root cause analysis (RCA), and share actionable insights with internal stakeholders

Support team performance monitoring, providing insights to enhance efficiency, candidate experience, and overall recruitment effectiveness

Lead or participate in calibration sessions, maintaining a calibration variance of less than 5% to ensure consistency in quality assessment standards

Proactively identify skill gaps within the recruitment team and recommend or support training and upskilling initiatives, fostering a culture of continuous learning and process improvement

Support risk management activities by identifying potential process risks, performing regular compliance checks, and suggesting mitigation strategies

Provide constructive peer feedback by auditing colleague transactions to promote a zero-defect culture and shared accountability

Collaborate with cross-functional teams to standardize quality practices and elevate overall team performance

Displaying customer-centric behavior by ensuring high levels of service satisfaction across all touchpoints in the TA process

Stay updated with industry best practices, trends, and methodologies by engaging in continuous professional development and applying learnings to improve audit and process standards

Demonstrate strong interpersonal, problem-solving, and decision-making skills to recommend quality-driven action plans that align with organizational goal

Collaborate with team members to enhance overall performance and ensure adherence to quality standards.

Provides support by auditing peers work to identify and eliminate errors, fostering a zero-defect culture.

Engages in continuous professional development to stay updated on best practices, industry standards, and quality assurance methodologies.

Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients.

Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals.

Respond promptly and thoroughly to audit requests, findings, and communications to ensure seamless quality assurance processes

Effectively manages multiple auditing tasks and quality reviews simultaneously, ensuring timely completion without compromising accuracy

Ensures 100% adherence to deadlines for quality reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards

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QA - Talent Acquisition - Spanish