The QA Technical Delivery Manager is responsible for overseeing end-to-end quality assurance and project delivery across multiple IT engagements. This role combines leadership in project management, deep QA technical expertise, and strong client-facing skills to ensure project success, client satisfaction, and strategic account growth. The manager will act as a bridge between technical teams and clients—ensuring delivery excellence, maintaining SLAs, and identifying business expansion opportunities.
Delivery & Project Management
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Manage the planning, execution, and delivery of multiple QA projects using Agile or hybrid methodologies.
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Define project scope, objectives, timelines, and resource allocation aligning with client and business goals.
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Track key metrics such as defect density, test coverage, and sprint velocity to ensure project health.
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Anticipate risks, propose mitigation strategies, and maintain delivery schedules within time and budget constraints.
Quality Assurance Leadership
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Oversee manual and automation testing strategies across web, mobile, and enterprise platforms.
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Define and implement test processes, frameworks, and automation pipelines (Selenium, Cypress, Appium, Postman, etc.).
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Drive adoption of continuous integration/continuous deployment (CI/CD) and QA best practices.
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Ensure compliance with QA standards, methodologies, and defect lifecycles for efficient issue resolution.
Client & Stakeholder Management
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Serve as the primary delivery interface for client accounts, ensuring satisfaction and proactive issue resolution.
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Conduct regular governance calls, status reviews, and performance presentations with stakeholders.
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Understand evolving client needs and translate them into actionable delivery plans and business proposals.
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Build trust by demonstrating value-added leadership beyond project execution, contributing to account retention and growth.
Team Leadership & Collaboration
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Lead cross-functional QA teams including test leads, automation engineers, and analysts.
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Mentor and upskill teams to foster a culture of continuous improvement and technical excellence.
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Facilitate collaboration between QA, development, and operations to ensure smooth delivery pipelines.
Account Growth & Strategy
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Identify growth opportunities within existing client accounts through value delivery and innovation.
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Partner with sales and leadership teams to propose extensions, add new QA service lines, and increase revenue.
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Contribute to organizational strategy on QA transformation initiatives and service differentiators.
Required Skills & Qualifications
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Bachelor’s or master’s degree in computer science, Engineering, or related field.
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10–15 years of experience in QA/testing and delivery management within IT services.
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Proven success in managing large-scale QA delivery across multiple clients and platforms.
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Strong understanding of SDLC, STLC, Agile/Scrum methodologies, and DevOps practices.
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Proficiency in test automation tools (Selenium, Cypress, Postman), CI/CD pipelines, and cloud-based testing.
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Exceptional client communication, negotiation, and stakeholder management skills.
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PMP/Prince2/Agile certification is preferred.
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Experience in growing client accounts and managing large QA teams.
Desired Attributes
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Strategic thinker with a client-centric approach.
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Strong decision-making, analytical, and problem-solving capabilities.
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Ability to manage multiple delivery portfolios simultaneously.
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Passionate about innovation, accountability, and team-building.
Performance Indicators
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On-time and within-budget project delivery rate.
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QA quality metrics achievement (defect leakage, automation coverage).
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Client satisfaction scores (CSAT/NPS).
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Account growth and revenue increase from existing clients.
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Team performance and retention rates.
