The QA Technical Delivery Manager is responsible for overseeing end-to-end quality assurance and project delivery across multiple IT engagements. This role combines leadership in project management, deep QA technical expertise, and strong client-facing skills to ensure project success, client satisfaction, and strategic account growth. The manager will act as a bridge between technical teams and clients ensuring delivery excellence, maintaining SLAs, and identifying business expansion opportunities.
Delivery & Project Management
- Manage the planning, execution, and delivery of multiple QA projects using Agile or hybrid methodologies.
- Define project scope, objectives, timelines, and resource allocation aligning with client and business goals.
- Track key metrics such as defect density, test coverage, and sprint velocity to ensure project health.
- Anticipate risks, propose mitigation strategies, and maintain delivery schedules within time and budget constraints.
Quality Assurance Leadership
- Oversee manual and automation testing strategies across web, mobile, and enterprise platforms.
- Define and implement test processes, frameworks, and automation pipelines (Selenium, Cypress, Appium, Postman, etc.).
- Drive adoption of continuous integration/continuous deployment (CI/CD) and QA best practices.
- Ensure compliance with QA standards, methodologies, and defect lifecycles for efficient issue resolution.
Client & Stakeholder Management
- Serve as the primary delivery interface for client accounts, ensuring satisfaction and proactive issue resolution.
- Conduct regular governance calls, status reviews, and performance presentations with stakeholders.
- Understand evolving client needs and translate them into actionable delivery plans and business proposals.
- Build trust by demonstrating value-added leadership beyond project execution, contributing to account retention and growth.
Team Leadership & Collaboration
- Lead cross-functional QA teams including test leads, automation engineers, and analysts.
- Mentor and upskill teams to foster a culture of continuous improvement and technical excellence.
- Facilitate collaboration between QA, development, and operations to ensure smooth delivery pipelines.
Account Growth & Strategy
- Identify growth opportunities within existing client accounts through value delivery and innovation.
- Partner with sales and leadership teams to propose extensions, add new QA service lines, and increase revenue.
- Contribute to organizational strategy on QA transformation initiatives and service differentiators.
Required Skills & Qualifications
- Bachelor s or master s degree in computer science, Engineering, or related field.
- 10 15 years of experience in QA/testing and delivery management within IT services.
- Proven success in managing large-scale QA delivery across multiple clients and platforms.
- Strong understanding of SDLC, STLC, Agile/Scrum methodologies, and DevOps practices.
- Proficiency in test automation tools (Selenium, Cypress, Postman), CI/CD pipelines, and cloud-based testing.
- Exceptional client communication, negotiation, and stakeholder management skills.
- PMP/Prince2/Agile certification is preferred.
- Experience in growing client accounts and managing large QA teams.
Desired Attributes
- Strategic thinker with a client-centric approach.
- Strong decision-making, analytical, and problem-solving capabilities.
- Ability to manage multiple delivery portfolios simultaneously.
- Passionate about innovation, accountability, and team-building.
Performance Indicators
- On-time and within-budget project delivery rate.
- QA quality metrics achievement (defect leakage, automation coverage).
- Client satisfaction scores (CSAT/NPS).
- Account growth and revenue increase from existing clients.
- Team performance and retention rates.
