Job Description

ideyaLabs is seeking a skilled and motivated Lead- IT Infrastructure to join our dynamic team in Hyderabad. This role is crucial in ensuring the stability, security, and optimal performance of our IT infrastructure, which supports a wide array of IT services, with a strong focus on emerging technologies like AI/ML and blockchain, to help businesses across various industries with our digital transformation and product development needs. The ideal candidate will have a strong technical background in managing and maintaining various IT systems and a proactive approach to problem-solving. Minimum experience: 5 -9 years Responsibilities Responsible for supporting the company s Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, and storage infrastructure. Ticket management and end to end ownership of tickets Work closely with the other Infrastructure teams to improve SLAs, ticket resolution times, and gain knowledge of the company s systems Handle daily support for all areas of Infrastructure. Change request implementation for standard\common change Creation of new virtual machines, groups, user accounts Monitor and handle access control to internal systems Remediating security vulnerabilities and other findings as necessary Monitor the ticket queue to ensure SLAs are met Assist as necessary with any other assigned duties that may arise Qualifications Demonstrated understanding of complex problem-solving techniques dealing with infrastructure support. Experience with some of the following areas / concepts: Windows Server and Linux operating systems Active Directory (maintenance, group policy, permissions) VM server creation Enterprise storage systems Physical server class hardware Data center operations System monitoring and administration tool sets - VCenter, ADUC, storage management tools, etc. An understanding of networking and administration Basic understanding of DNS Used some security tools and software - anti-virus, anti-malware, patch management Creating\deleting accounts in Microsoft Office 365 Some experience with Active Directory and/or Azure Active Directory Other Skills: Industry recognized certifications (Microsoft, Azure, AWS, VMWare etc) highly desirable Experience with Sophos antivirus and Firewall Reasonable level of experience with automation and/or scripting A strong desire to make a difference. Able to set objectives, meet deadlines and work under pressure in a fast-moving business Excellent interpersonal and communication skills. Has broad perspective and understanding of business and trends in the marketplace; is current on business and industry trends. Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business. Excellent organizational and project management skills. Strong problem-resolution skills Must be detail-oriented and a team player.