QA and Training Manager

We are seeking a highly skilled and experienced QA and Training Manager to lead our presales team. Candidate needs to have excellent communication skills and a deep understanding of presales strategies and quality standards.

SCOPE OF WORK

Will be responsible for ensuring the quality and effectiveness of our presales team through comprehensive training programs and rigorous quality assurance processes.

ROLE & RESPONSIBILITIES

Training & Development:

• Design and deliver comprehensive training programs for new and existing presales executives.
• Develop and facilitate ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
• Identify skill gaps and create targeted training initiatives to address them, improving overall team performance.
• Collaborate with the presales team lead to ensure sales scripts, objection-handling strategies, and closing techniques are up-to-date and effective.
• Stay updated with industry trends and incorporate best practices into training programs.
• Track and analyze training effectiveness and make data-driven improvements.

Quality Assurance:

• Conduct regular call monitoring and evaluate presales executives based on key performance indicators (KPIs) such as script compliance, pitch, and adherence to quality standards.
• Provide detailed feedback on individual and overall team performance to guide the presales team lead on coaching the team.
• Track and analyze trends from call evaluations to identify areas of improvement and training needs.
• Identify common sales challenges faced by presales executives and recommend solutions to improve conversion rates.

Process Improvement & Reporting:

• Generate and maintain quality assurance reports to track team performance over time and share them with the Presale TLs.
• Work closely with the presales team lead to identify skill gaps and implement targeted improvement strategies.
• Recommend process enhancements and best practices to optimize presales efficiency and customer walk-ins.

CANDIDATE PROFILE

• Bachelor's degree is mandatory.
• Minimum of 3-5 years of experience in training and quality assurance roles within presales/ telesales in real estate, contact centers, or BFSI services.
• Excellent verbal and written communication skills.
• Strong team management skills.
• Proficiency in using SFDC software and other presales tools.
• Ability to analyze data and make data-driven decisions.
• Knowledge of industry regulations and best practices in presales.

BENEFITS

• Competitive salary, Health insurance and Retirement plans.
• Opportunities for professional development and career advancement.
• Friendly and dynamic work environment.

Interested candidates to email their CVs to harpreet.sandhu@sunteckindia.com/ juthika.gupta@sunteckindia.com. One can also whatsapp CV on 77381 61016/ 81043 45661.