This role is responsible for managing medium complexity projects from pre-sales to operations and CARE. Key responsibilities include overseeing the bill of materials (hardware, software, and third-party solutions), sizing and scalability, and environment planning for various project stages (POC, development, testing, production). During pre-sales, the role involves working with customers to define requirements, build credibility for Nokia’s solutions, and develop Statements of Work (SOWs).Throughout the delivery phase, the individual owns the technical plan, working with the Project Manager to define milestones and manage risks. They lead a technical team in the analysis, design, and implementation phases, guiding troubleshooting and ensuring smooth testing. The role also builds strong relationships with senior customer technical teams, acting as a trusted advisor. Additionally, they are responsible for the technical handover to operations and CARE teams, ensuring a smooth transition and final project acceptance.This role blends technical expertise with a focus on customer relationships, business objectives, and efficient project delivery.
How You Will Contribute And What You Will Learn
- For project of medium complexity, maintains overall ownership for the scope of the solution, throughout its lifecycle: from presales (when involved in that phase) to operations and CARE. This includes: - end-to-end bill of materials and components required for both hardware and software, as well as 3rd party required solutions: products, patches, and interfaces - sizing and expansions required throughout the lifecycle of the project - environment planning inclusive of POC, development, load-test, pre-prod and production environments;
- Working with the other domain owners within the project when part of the pre-sales phase, ensures appropriate phasing and milestones of the project based on component availability, environment availability;
- Using a mix of consultative and technical skills, when part of the pre-sales phase, works with key customer contacts and decision makers to define customer objectives, gather business and technical requirements, establish credibility for Nokia’s solution;
- When part of the pre-sales phase, composes the Market Services elements of SOWs in the overall context of the program, to insure completeness and appropriately well-defined scope, verification of Nokia and 3rd-party product commitments, and communication with key stakeholders as to the architecture and implementation plan;
- When part of the pre-sales phase, supports bid defense activities as the services owner ;
- When part of the pre-sales phase, signs off on the bid documents, scope documents, internal LOA and any change requests to those;
- During the delivery planning phase of project delivery, owns the technical plan and works with the Project Manager developing the project plan, including phase definition, entrance and exit criteria, major activities, identification of task interdependencies, and technical project risks and mitigation strategies. Also, determines technical impacts of Change Requests. Adopts a business-oriented approach through all activities, aiming for simplification and financial effectiveness of the solution;
- During the analysis and design phases of project delivery, develops and/or leads a modestly sized team for the development of technical deliverables, including the solution requirements, solution architecture & high-level design, solution integration plan, solution validation strategy, and leads/monitors the overall design activity;
- During the implementation phase of project delivery, guides members of the technical project team. Provides technical leadership for troubleshooting and debugging complex interoperability issues, oversees testing activity, and engages as required all technical resources (people & tools) available to the program to resolve issues. Escalation point for technical problems that arise during implementation;
- Throughout project delivery, builds a professional and trustful relationship with senior members of the customer technical team - seeking to become a "trusted advisor", continuously baselining technical decisions and the reasons for them with the customer; For handover to operations and CARE, owns the handover plan, from a technical perspective to the operations and care teams, whether Nokia internal or external. This includes: - planning the handover to the Ops and CARE teams, - supporting due diligence as required by the receiving parties prior to handover, - obtaining sign-off as part of final acceptance for the release of the project team
Key Skills And Experience
- Strong ability to manage projects of medium complexity, from presales to operations and CARE, ensuring overall ownership throughout the lifecycle.
- Skilled in defining project phases, milestones, and task interdependencies.
- Deep knowledge of solution architecture, technical requirements, and integration planning.
- Experience in managing end-to-end bill of materials, including hardware, software, and third-party solutions.
- Ability to lead technical teams and guide troubleshooting of complex interoperability issues.
- Expertise in engaging with customers to define objectives, gather business and technical requirements, and establish credibility.
- Proficient in composing and reviewing Statements of Work (SOWs) and managing bid defense activities.
- Strong skills in identifying and mitigating technical risks and assessing the impacts of change requests.
- Ability to develop and lead technical deliverables such as solution requirements, architecture, and integration plans.
- Proven ability to build trustful relationships with senior customer technical teams, acting as a "trusted advisor" and ensuring smooth project handover to operations and CARE teams.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.
