We are seeking a results-driven professional experienced in operations and quality assurance across multiple products or projects
The ideal candidate will ensure quality compliance before production releases, manage ongoing production operations, oversee support delivery, and lead cross-functional coordination between design, development, and infrastructure teams
This role requires a mix of strategic oversight and hands-on problem-solving to ensure stable, high-availability product operations across our portfolio
Key Responsibilities Quality Assurance Oversight: Oversee QA processes and ensure all projects adhere to defined quality gates before production release
Production Operations: Manage production operations for multiple platforms, ensuring uptime, performance, and issue resolution
Resource Management: Review and monitor support schedules across products/projects to ensure optimal resource utilization
Incident Management: Classify, prioritize, and route change requests, incidents, and issues to relevant teams for resolution
Escalation Management: Lead and participate in escalation calls, drive root cause analysis, and verify timely closure of issues
Cross-Functional Collaboration: Collaborate closely with infrastructure, design, and development teams to maintain operational excellence
Metrics KPIs: Define and track operational KPIs including release defects, SLA adherence, and incident recovery metrics
Continuous Improvement: Ensure post-deployment validation and drive process improvement initiatives to enhance deployment quality and reduce incident recurrence
Documentation: Maintain release documentation, change logs, and ensure compliance with operational policies
Qualification Skills : Education: Bachelor s degree in Computer Science, Engineering, or related field (Master s preferred)
Experience: 5+ years of experience in QA, production operations, or release management for enterprise or SaaS products
Management: Proven experience managing cross-functional teams and multiple concurrent projects
Technical Knowledge: Strong understanding of change management, incident management, and quality assurance frameworks
Tools: Familiarity with tools like Jira, ServiceNow, Jenkins, or similar
Soft Skills: Excellent communication, coordination, and analytical skills
Methodologies: Experience working in Agile/Scrum environments
Preferred Attributes Exposure to cloud infrastructure operations (AWS, Azure, GCP)
Strong problem-solving mindset with ability to manage ambiguity
Demonstrated ability to stabilize production environments and improve support efficiency
Other Benefit : Life/Health/Accident insurance

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