Project Manager - US International Process

Lytegen

3 - 6 years

15 - 20 Lacs

chandigarh

Posted:-1 days ago| Platform:

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Skills Required

bpo voice process ticketing international process back office customer retention customer support scheduling management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location
Mohali, ChandigarhUS Shift - 9:30 PM to 6:30 AM

Role Overview

Key Responsibilities

Act as the Project Manager for assigned customers during the pre install phase
Call US homeowners to confirm and reschedule site surveys and installations
Proactively manage customer expectations around timelines and delays
Handle frustrated or cancellation prone customers and retain projects before installation
Communicate next steps clearly and confidently to maintain customer trust
Coordinate internally with operations, scheduling, and field teams
Document conversations and project updates accurately
Ensure projects move forward without customer drop off

3 to 6+ years of experience in US or UK voice process
Prior experience in customer retention, save desk, escalations, renewals, or high ticket appointment setting
Experience owning customer communication end to end
Excellent spoken English with a neutral international accent
Strong objection handling and de escalation capability
Ability to communicate with authority while maintaining empathy
Comfortable managing multiple customers and timelines simultaneously
Stable work history in international BPO or customer facing roles

What This Role Is NOT

Not entry level
Not back office or non voice
Not basic customer support or script reading

This role requires tenure, maturity, and ownership mindset.

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