Director of Operations

Entertainment, Guest Relations, Security and overall Facility Management,

• Develop and implement strategic plans to enhance operational efficiency, guest satisfaction, and financial performance
• Oversee the preparation and management of annual budgets, ensuring adherence to financial targets and optimising resource allocation
• Collaborate with department heads to set and achieve key performance indicators (KPIs) for each operational area
• Implement and maintain brand standards across all areas.
• Drive a culture of excellence, innovation, and continuous improvement throughout the organisation
• Analyse operational data and market trends to identify areas for improvement and growth opportunities
• Ensure compliance with all relevant local regulations and industry standards
• Lead and mentor a diverse team of managers and staff, fostering a positive and collaborative work environment
• Oversee the implementation of new technologies and systems to enhance operational efficiency
• Act as the primary point of contact for resolving complex guest issues and maintaining high levels of guest satisfaction
• Collaborate with the sales and marketing teams to develop and implement strategies that drive revenue and occupancy

• Extensive experience in luxury all-inclusive integrated hotel operations management, with a proven track record in operations
• Strong financial acumen with demonstrated success in budget planning, execution, and profit optimisation
• Bachelors degree in Hospitality Management or a related field; post-graduate degree preferred
• Exceptional leadership skills with the ability to motivate and develop high-performing teams
• Outstanding interpersonal and communication skills, with a focus on building strong guest and stakeholder relationships
• Analytical mindset with the ability to interpret complex data and make strategic decisions
• Proven ability to coordinate multiple departments and drive results in guest satisfaction, employee engagement, and financial performance
• Innovative thinking and problem-solving skills, with a track record of implementing creative solutions
• Strong project management skills and experience in managing large-scale initiatives
• Proficiency in hospitality management software and systems
• In-depth knowledge of industry trends, best practices, and regulatory requirements
• Flexibility to work various schedules, including evenings, weekends, and holidays as required
• Cultural sensitivity and adaptability to work effectively in a diverse, international environment