Posted:5 hours ago|
Platform:
On-site
Full Time
Own the product roadmap for Inbound CCaaS capabilities including IVR, routing, call handling, and integrations. Define and prioritize product features based on customer needs, business impact, and technical feasibility. Collaborate with Design, Engineering, QA, and other PMs to deliver high-quality features on time. Partner with cross-functional teams (sales, marketing, solutions consulting, and customer success) to ensure product success in the market. Conduct market research, competitor analysis, and customer interviews to inform strategy. Drive adoption and measure success through usage data and customer feedback. Required Skills Experience 3+ years of product management experience in a SaaS company . Experience working in customer experience, voice/contact center, or enterprise tech is a strong plus. Strong analytical, problem-solving, and communication skills. Ability to write clear PRDs and collaborate effectively with engineering/design teams. Familiarity with Agile development practices and tools like Jira, Confluence, etc A bias for action and ownership you get things done and are not afraid to roll up your sleeves.
Sprinklr
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