Project Manager (ServiceNow ITSM Transformation)

Your IT Future, Delivered.

Project Manager (ServiceNow ITSM Transformation)

Digitalization. Simply delivered.

Grow together.Your role:

• Lead and manage large-scale transformation projects in the Service Management space, largely focused on ServiceNow tooling.
• Develop and execute detailed project plans, timelines, and budgets ensuring projects are delivered on time, within scope, and within budget.
• Communicate project status, risks, and issues clearly and effectively to all stakeholders.
• Work closely with end-users and stakeholders to gather requirements, provide updates, and address concerns and ensure user satisfaction and adoption of new solutions.
• Conduct training sessions and provide support during and after the tool introduction.
• Foster a collaborative and inclusive team environment. Ensure effective communication and coordination within the project team.
• Collaborate on creation of a product road map based on the defined requirements and priorities.
• Liaise with IT technical teams, product owners, and business users to deliver updates and report projects progress.
  

Ready to embark on the journey? Here’s what we are looking for:

• Degree in Computer Science, Information Technology, Business Informatics or a related field.
• 5+ years in project management, with experience in the digitalization industry being a plus
• Proven experience in leading large-scale IT projects.
• Demonstrated ability to manage complex projects, including planning, execution, and delivery.
• Proven ability to lead and manage specialist-based, high-performing and multicultural teams.
• Good understanding of IT Service Management technologies. ServiceNow experience is a plus.
• Excellent communication skills, with the ability to engage effectively with stakeholders and users.
• Experienced in Change and Roll-out Management related to new technologies with global scope.
• Strong problem-solving skills and the ability to make informed decisions.
• Team player with a collaborative mindset and the ability to work effectively in a dynamic environment.
• Proficient customer relationship and negotiation skills.
• High intercultural experience (working across teams globally).
• A team player with excellent communication and presentation skills.
• Excellent English language skills (both written and spoken).
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.