Project Manager- Service Delivery

Project Manager - Service Delivery

About Egen:

Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team.

Want to learn more about life at Egen? Check out these resources in addition to the job description.

Meet Egen

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Benefits at Egen

About the opportunity:

Egen is looking for a Project Manager-Service Delivery to join our growing Service Delivery team. Egen is fast-growing, helping companies transform and modernize their IT infrastructure to power growth and drive efficiency.

The lifecycle of an Egen project runs all the way from planning to sales through execution and closure, with many stops in between. As a Delivery Lead, you’ll play a critical part in all of them. The most critical part of your job will be assuming a critical player-coach role in our clients’ projects and product delivery.

This is an opportunity to leverage our existing foundation and help build out our project and product management function as an external client servicing role, which is imperative to the successful execution of large-scale cloud and IT modernization and transformation projects that deliver in partnership with our customers.

Key Responsibilities:

• Partner with the Customer

• Build strong, trust-based relationships by acting as both an advocate and coach for the customer.
• Effectively manage

  stakeholder communication

  across all levels, adjusting tone and approach as needed.
• Deeply understand the client’s business, environment, goals, and challenges
• Support customers in setting priorities, building roadmaps, and driving execution with a user-first mindset.

• Own Egen Project Delivery

• Leverage existing Project Management Tools to effectively manage the project delivery
• Develop and manage project plans, tailoring communication formats for various internal and external stakeholders. Proactively identify and manage dependencies.
• Manage scope changes and change requests as they arise.
• Track and manage project budgets in coordination with Sales partners.
• Identify risks, issues, and action items early. Escalate appropriately and in a timely manner.

• Sales, Resourcing, and Growing Egen

• Ensure a seamless handover from Sales to Delivery during project initiation, setting the foundation for successful execution.
• Contribute to the growth of Egen and the SDL team by actively supporting initiatives to improve processes, and enhance templates
• Proactively look for account growth opportunities, suggesting future projects to your SSDL or account team.

• Manage Internal Team Communications

• Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success.
• Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior.
• Keep internal stakeholders up to date as needed through regular ceremonies or ad hoc checkpoints. Clearly communicate objectives, risks, and any needs/asks.
• For projects involving multiple Service Delivery Leads across regions (India, Europe, US), ensure effective coordination and a smooth handoff between SDLs to maintain alignment and continuity.

About You:

• 10+ years of experience in managing Mid to large-scale and complex projects with experience managing project teams of various sizes (min 5+), locations, and skill sets/ levels.
• Recommended experience in professional Service or client delivery;

  this is a hands-on client-facing role.

• Experience with team/employee career management is a plus.
• Bachelor’s degree in Business, Computer Science, or a technology-related field.
• Experience in product management and project management, understanding the roles of a product manager, and owner and how that can be applied to the delivery of projects.
• You enjoy working with minimal structure, and you enable change around you.
• You think and work systematically and logically, and your strong communication skills are backed up by technical skills and knowledge.
• You are a clear communicator, both verbally and in writing.
• You know how to convey information through illustration, words, or diagrams/workflow.You may have a background in engineering, software architecture, or delivery.
• Trained in project management and agile disciplines required either self-taught or formal.
• You generally are process-oriented and like to reduce the chaos and find satisfaction in organizing people, activities, and delivery.
• You are a learner, proactive, and generally strive to do more.
• You have experience with agile disciplines, software development methodologies, various agile delivery tools, and administration thereof, and have a background in engineering, software architecture, product management, or delivery.
• Helpful certifications or training may include CSM and other project management certifications (PMI, PMP…).