Project Manager- Service Delivery

As a Project Manager - Service Delivery at Egen, you will be an integral part of our fast-growing and entrepreneurial company with a data-first mindset. Egen is dedicated to bringing together the best engineering talent and advanced technology platforms, such as Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to fostering an environment where the best people choose to work, applying their engineering and technology expertise to envision and create positive changes in the world. If you are passionate about solving tough problems, continuous innovation, and achieving fast, effective results, then we welcome you to join our team. In this role, you will work closely with the Service Delivery team to assist companies in transforming and modernizing their IT infrastructure to facilitate growth and enhance efficiency. Your responsibilities will span the entire lifecycle of Egen projects, from planning and sales to execution and closure. Your primary role will involve assuming a critical player-coach position in our clients" projects and product delivery, ensuring successful outcomes for all stakeholders involved. Key Responsibilities: - Partner with the Customer: Develop strong, trust-based relationships by advocating for and coaching the customer. Effectively manage stakeholder communication across all levels, adapting your approach as necessary to meet the needs of each individual. Gain a deep understanding of the clients" business, goals, and challenges to provide tailored support. - Own Egen Project Delivery: Utilize Project Management Tools to manage project delivery effectively. Develop and manage project plans, communicate with internal and external stakeholders, proactively identify and manage dependencies, handle scope changes and change requests, and monitor project budgets in collaboration with Sales partners. - Sales, Resourcing, and Growing Egen: Facilitate a seamless transition from Sales to Delivery during project initiation. Contribute to Egen's growth by supporting process improvement initiatives and suggesting future projects to enhance client relationships. Identify opportunities for account growth and collaborate with your team to drive success. - Manage Internal Team Communications: Clearly outline project scope and expectations for Egen team members, ensuring their roles are well-defined for successful project execution. Collaborate with other teams engaged in the project, treating customers as equals and coaching team members to avoid common consulting pitfalls. Keep internal stakeholders informed through regular updates and meetings. - Coordination: For projects involving multiple Service Delivery Leads across different regions, ensure effective coordination and smooth handoffs to maintain alignment and continuity throughout the project lifecycle. About You: - You have 10+ years of experience managing mid to large-scale and complex projects, including leading project teams of various sizes, locations, and skill levels. - Previous experience in professional service or client delivery roles is recommended for this client-facing position. - A bachelor's degree in Business, Computer Science, or a technology-related field is required. - You possess expertise in product management and project management, understanding the roles of product managers and owners in project delivery. - You thrive in environments with minimal structure and are adept at driving change. - Strong communication skills, both verbal and written, supported by technical knowledge and skills. - You excel at conveying information through various mediums such as illustrations, words, or diagrams/workflows. - Process-oriented and skilled at organizing people, activities, and delivery to reduce chaos and enhance efficiency. - A proactive learner who constantly seeks growth opportunities and strives for excellence. - Proficiency in agile disciplines, various agile delivery tools, and project management methodologies. - Helpful certifications or training in project management and agile methodologies, such as CSM, PMI, or PMP, are beneficial for this role.,