Project Manager

At Loyalty Juggernaut (LJI), we’re transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY®, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.

Highlights

• 400M+ loyalty members supported globally
• Trusted by 100+ enterprise partners
• Three-time winner of “Best Technology Innovation in Loyalty”

Visit www.lji.io to know more about us.

Role Summary

We’re seeking an experienced Project Manager to lead end-to-end delivery of GRAVTY® implementations for our enterprise clients. You’ll coordinate cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes.

This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence.

Key Responsibilities

Project Delivery

• Own successful implementation of GRAVTY® for client projects, delivering against scope, schedule, and budget.
• Ensure go-live readiness for new and enhanced implementations.
• Proactively manage stakeholder expectations, dependencies, and risks.
• Track delivery progress and team velocity to identify improvement opportunities.

Agile Team Leadership

• Support 3–4 Agile teams in delivering value through well-executed sprints.
• Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.
• Promote Agile best practices and continuous team improvement.
• Track deliverables against program milestones and PI objectives.

Success Measures

• Projects delivered on time, within scope and budget.
• Increased team velocity and estimation accuracy.
• Adoption of Agile best practices and improved team performance.
• Strong internal and external stakeholder satisfaction.
• Successful participation in PI planning and program-level coordination.

Must-Have Qualifications

• 5–8 years’ experience in project management within IT or SaaS product environments
• Proven success managing Agile teams and enterprise implementations
• Strong skills in Jira, Confluence, and modern project delivery tools
• Excellent communication, stakeholder management, and cross-functional collaboration skills

Nice-to-Have

• Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.
• Experience in the loyalty space
• Proven track-record for delivering successful outcomes
• Bachelor’s in Engineering or IT; MBA is a plus

You’re a Great Fit If You

• Lead with empathy, clarity, and accountability
• Thrive in fast-paced, multi-stakeholder environments
• Are metrics-driven, process-minded, and improvement-oriented
• Excel at balancing delivery execution with stakeholder satisfaction