Project Manager- Jira Product Owner

3. Technical Configuration & Administration

• Manage and configure Jira projects, schemes, custom fields, automation, and permissions at scale.
• Implement integrations between Atlassian products (Confluence, Bitbucket, Opsgenie, Trello) and third-party systems (e.g., Slack, Teams, Salesforce, Oracle).
• Oversee environment governance including test, production, and sandbox instances.
• Collaborate with Atlassian administrators and developers to deliver complex workflows, scripts, and data integrations.
• Manage user access, licensing, and performance monitoring.

4. Functional Design & Business Alignment

• Translate business requirements into functional configurations using Jiras native capabilities before resorting to custom add-ons.
• Partner with cross-functional stakeholders (Finance, HR, IT, Delivery) to standardise workflows and optimise dashboards and reporting.
• Develop reporting frameworks and metrics for agile delivery, SLAs, and operational performance.
• Build and maintain process documentation, governance playbooks, and user guides.

5. Stakeholder Engagement & Communication

• Serve as the key liaison between business users, IT, and Atlassian administrators.
• Communicate platform roadmap, feature releases, and training updates in clear, non-technical terms.
• Conduct user training sessions, demos, and adoption drives across teams.
• Foster a culture of self-service, automation, and transparency through Jira best practices.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.
• 7+ years of experience in Jira administration, configuration, or product ownership (Atlassian Cloud or Data Center).
• Deep technical expertise with Jira Service Management (JSM), Customer Portal, Jira Software, and Confluence.
• Strong functional understanding of ITSM, Agile, and DevOps frameworks.
• Experience implementing automation (Jira Automation, ScriptRunner, Power Scripts, or similar).
• Familiarity with Atlassian REST APIs, webhooks, and integration tools (e.g., Zapier, Workato, or OIC).
• Exposure to Salesforce, Oracle, or ServiceNow integrations advantageous.
• Atlassian Certifications (ACP or equivalent) strongly preferred.
• Exceptional communication skills—able to translate complex platform capabilities into clear, outcome-oriented language for business leaders.

Core Competencies:

• Product ownership mindset with end-to-end accountability.
• Strong analytical and problem-solving ability.
• Strategic thinker with operational execution capability.
• High attention to detail in governance, data quality, and workflow design.
• Collaborative and adaptive in a fast-paced, global enterprise environment.