Project Manager

Infinite

5 - 10 years

7 - 12 Lacs

Hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

RCA Root cause analysis KPI Time management Analytical IT infrastructure Problem management Incident management Stakeholder management ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Major Incident Manager

Leadership & Communication : Ability to lead cross-functional teams during high-pressure situations. Communicate findings and resolutions to stakeholders and affected users
Analytical Thinking : Quickly assess and prioritize incidents.
Technical Knowledge : Understanding IT infrastructure, applications, and monitoring tools.
Time Management The role of the incident manager is to coordinate the response to an incident and ensure that it is resolved in a timely and effective manner.
Root Cause Analysis (RCA). 5 Whys. Ensure the root cause is resolved or mitigated
Stakeholder Management : Communicate effectively with internal and external stakeholders.
Process Adherence : Familiarity with incident management frameworks like ITIL.
Continual Improvement : Apply design thinking to improve stakeholder experience and incident
Understand SLA/KPI? Trying to create or review SLA/KPI metrics for a project or team.
Problem Record PR - Problem Management involves both reactive and proactive approaches

Hands-On experience on

Major incident scenarios.
Use ITSM tools and incident dashboards, communication platforms, and escalation matrices.
Conduct post-incident reviews to identify improvement areas.

ITIL Foundation Certification

More Jobs at Infinite

Azure Engineer

Chennai, Bengaluru, Hyderabad

3 - 7 yrs

INR 10 - 20 Lacs

Tidal Job Schedule and Workload Automation

Hyderabad, Chennai, Bengaluru

2 - 7 yrs

INR 7 - 17 Lacs

Technical Lead

Hyderabad

5 - 8 yrs

INR 9 - 13 Lacs

Support Engineer

Hyderabad

3 - 5 yrs

INR 2 - 5 Lacs

Technical Lead

Bengaluru

3.0 - 10.0 yrs

INR 18 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.