Project Manager

Job Description

Role & responsibilities • Channels PM with strong experience in Contact centre automation in the banking sector and Digital transformation in banking sector (Prefer AI/ML skills). • Extensive experience in contact center automation for banking journeys ONLY. Candidates with contact center experience outside of banking sector will NOT be considered. • Project Manager with Banking Digital transformation experience in complex Global delivery engagement • Exceptional communication, articulation, and stakeholder management skills, with the ability to navigate complex business transformation projects. • Experience in leading business transformation projects in contact center banking domain. • Extensive experience in handling multiple cross functional stakeholders • Experience in presenting the project status reports in the steering committee meetings. •Project Management skills end to end delivery, RAID log reporting, Risk reporting and mitigation, presenting in Steering Cos •Agile knowledge with hands on experience in Jira/confluence