Experience : Proven experience in managing Microsoft Dynamics CRM systems, including customization and integration with other business systems. Experience in leading CRM projects and managing cross-functional teams Skills : Strong technical skills in CRM software, data analysis, project management, and team collaboration. Proficiency in Microsoft Dynamics CRM and related technologies. Excellent communication, organizational, and problem-solving skills. Certifications : Relevant certifications such as Microsoft Certified: Dynamics 365 Fundamentals, ITIL, or TOGAF are preferred.

Role & responsibilities • Channels PM with strong experience in Contact centre automation in the banking sector and Digital transformation in banking sector (Prefer AI/ML skills). • Extensive experience in contact center automation for banking journeys ONLY. Candidates with contact center experience outside of banking sector will NOT be considered. • Project Manager with Banking Digital transformation experience in complex Global delivery engagement • Exceptional communication, articulation, and stakeholder management skills, with the ability to navigate complex business transformation projects. • Experience in leading business transformation projects in contact center banking domain. • Extensive experience in handling multiple cross functional stakeholders • Experience in presenting the project status reports in the steering committee meetings. •Project Management skills end to end delivery, RAID log reporting, Risk reporting and mitigation, presenting in Steering Cos •Agile knowledge with hands on experience in Jira/confluence

Role & responsibilities Channels PM with strong experience in Contact centre automation and Digital transformation (Prefer AI/ML automation skills) Lead PM with strong experience in Channels and Contact centre automation. Has strong and in-depth understanding of Program Governance & Benefits quantification and assurance Channels PM with strong experience in Contact centre automation and Digital transformation (Prefer AI/ML automation skills) Channels BA with strong experience in Contact centre automation and Digital transformation (Prefer AI/ML automation skills) Lead BA with strong experience in Contact centre automation and Digital transformation. Able to interact with senior stakeholders and co-ordinate delivery across various workstreams PMO with very strong background in Project Governance and overall Portfolio Reporting. Prefer prior experience in Channels or contact centre space Contact centre PM with strong experience in large scale program delivery and in a Global Contact centre environment, and able to manage senior Stakeholders in markets / regions