42 Contact Centers Jobs

As a dynamic Presales Specialist at our company, you will thrive on solving real customer problems rather than simply selling technology. If you have a passion for CPaaS, CCaaS, digital innovation, and the ability to think alongside the customer, we want you on our team. Experience in BFSI and Telecom would be an added advantage. **Role Overview:** - Listen, analyze, and design the best-fit tech solutions that drive customer success. - Build technical prototypes, track projects, and ensure seamless integrations. - Simplify tech for clients, lead demos, and create impactful presentations. - Identify opportunities to expand product adoption and drive revenue growth. **Key Responsibilities:** -...

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. You should have a strong analytical background, excellent problem-solving skills, and hands-on experience in managing large-scale, operations-driven environments such as BPOs or contact centers. **Key Responsibilities:** - Analyze historical volume trends, seasonal patterns, and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, service level targets, and productivity metrics. - Determine optimal staffing levels to meet service...

As a Call Center Sales Manager at Wickbond Pvt Ltd in Kanpur, you will be responsible for managing a team, ensuring customer satisfaction, and overseeing sales operations in the contact center. Key Responsibilities: - Manage a team of sales representatives in the contact center - Ensure customer satisfaction by addressing their inquiries and concerns - Oversee sales operations and monitor performance metrics - Drive sales targets and performance improvements within the team Qualifications Required: - Proficiency in Customer Service, Customer Satisfaction, and Contact Centers skills - Demonstrated Team Leadership and Team Management skills - Strong interpersonal and communication skills to ef...

As an experienced ServiceNow HR Service Management professional with 9 to 12 years of experience, you will play a crucial role in dynamic, project-based environments. Your primary responsibility will involve executing both independent and collaborative projects, ensuring timely and quality delivery, and managing key stakeholders effectively. Key Responsibilities: - Expertise in HR Technology & Platforms such as SAP Employee Central, ServiceNow HR Service Management, HR Shared Services, and Contact Centers. - Conducting Business Analysis to analyze business needs, manage stakeholders, and deliver tailored solutions in fast-paced environments. - Ensuring Project Delivery by independently and c...

Role : ServiceNow HR Service Management Location : Hyderabad Experience : 9 to 12 years Job Description We are seeking an experienced ServiceNow HR Service Management professional with strong business analysis skills in dynamic, project-based environments. The successful candidate will be responsible for executing both independent and collaborative projects, ensuring timely and quality delivery, and managing key stakeholders. Key Responsibilities HR Technology & Platforms: Expertise in SAP Employee Central, ServiceNow HR Service Management, HR Shared Services, and Contact Centers. Business Analysis: Ability to analyze business needs, manage stakeholders, and deliver tailored solutions in fas...

Were Hiring: Customer Success Manager Contact Centre Focus Location: India (Chennai / Bengaluru preferred) / Remote hybrid Company: Acqueon – Generative AI-powered Revenue Execution What you’ll do: Serve as the primary portfolio owner for enterprise customers using our contact-centre/outbound engagement platform. Act as trusted advisor for contact-centre operations (sales, collections, proactive service, omnichannel outreach). Drive platform adoption, customer satisfaction, and value-realisation so that customers achieve their business outcomes with Acqueon. Monitor customer health metrics, identify churn risk, uncover expansion/upsell opportunities. Onboard new customers, ensure first-value...

Key Responsibilities: Lead and manage technical implementation and product configuration for Contact Center solutions. Work closely with clients to understand business requirements and translate them into technical solutions. Integrate the product with customer systems using RESTful APIs, Webhooks, and third-party applications . Develop and maintain workflow automation, routing logic, and reporting dashboards within the platform. Collaborate with Product, Engineering, and Support teams to troubleshoot, resolve, and optimize client implementations. Provide technical documentation, knowledge transfer, and user training to ensure smooth onboarding. Support post-implementation activities includi...

Role Overview: As a senior leader in solution architecture at BT International, you will play a crucial role in designing and delivering innovative solutions for global enterprises. Your expertise in technology, pre-sales, and solution design will be instrumental in ensuring excellence across customer engagements, from initial discussions to implementation. Your leadership will guide cross-functional teams to develop high-quality solutions that meet customer expectations and drive growth for the organization. You will act as the single point of accountability for solutions, leading engagements from sales through delivery. Key Responsibilities: - Drive improvements in solution quality, win ra...

As a Call Center Specialist at NobleServe, your role will involve handling inbound and outbound tasks related to the US mortgage backend process. Your primary responsibilities will include: - Handling inbound and outbound tasks related to the US mortgage backend process - Utilizing your Customer Support, Customer Service, and Contact Centers skills - Demonstrating excellent communication skills, especially if you have experience in any mortgage process - Working effectively in a fast-paced environment - Employing problem-solving skills and maintaining attention to detail - Utilizing any previous experience in a similar role to your advantage To qualify for this role, you should possess the f...

As a Call Center Executive at Fasttrack Call Taxi in Tirunelveli, your primary responsibility will be to provide customer support, service, communication, contact centers, and sales. Your role will involve assisting customers, addressing queries, resolving issues, and driving sales. Key Responsibilities: - Provide excellent customer support by being responsive and helpful - Efficiently handle customer queries and issues to ensure customer satisfaction - Communicate effectively with customers to understand their needs and provide solutions - Contribute to achieving sales targets by promoting products or services - Work efficiently in a fast-paced environment while maintaining quality service ...

Senior Executive - Contact Center, Social Media Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and colle...

As a part of gTech Ads Customer support, Technical Center of Excellence (Tech CoE), you will play a crucial role in building and leading a specialized team that focuses on enhancing product quality and technical operational capabilities to support Google's customers effectively. Your responsibilities will include: - **Being a Thought Partner**: You will work towards systemic transformation across customer support for the product area, enabling strategic initiatives that drive continuous improvement. - **Defining and Implementing Strategies**: You will define, implement, and oversee strategies and processes to achieve faster, high-quality bug resolution. You will analyze bug life-cycle metric...

You will be filling the position of a Call Center Executive at Teleradiology Solutions in Bengaluru on a contract basis. Your main responsibilities will include providing customer support, handling customer service inquiries, managing communication with clients, and supporting contact center operations. - Customer Support, Customer Service, and Communication skills - Experience in Contact Centers and Sales - Strong interpersonal and problem-solving abilities - Excellent verbal and written communication skills - Ability to multitask and work under pressure - Previous experience in a healthcare or telecommunication setting is a plus - Bachelor's degree in Business Administration or related fie...

Why this job matters: This is an exciting opportunity to join a global team at the forefront of technology, playing a pivotal role in delivering exceptional outcomes for our customers and for BT International. As a senior leader in solution architecture, you will be central to designing and delivering innovative, high-impact solutions for global enterprises. You'll bring a strong background in technology, with proven experience in pre-sales, solution design, and delivery. Drawing on this expertise, you'll lead across multiple customer engagements, ensuring excellence in every phasefrom initial conversations through to implementation. Your leadership will guide cross-functional teams to craft...

Objectives and Responsibilities of AVP Contact Centre Operations (A) As a Strategic Thinker: Build & Operate the Voice Business as a COE Design the HLD and LLD for Voice Identifying Value additions and Process Improvement Initiatives Stakeholder Management Client Relationship Management Account Management Driving Client/ Internal Business Excellence Initiatives To Manage and Lead a Blend (Inbound & Outbound) Voice operations and deliver high productivity through controlling, monitoring, analysing & reviewing system. Determines Voice operations operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Defining user requirements;...

Role Overview: As a Call Center Associate at Vector Art, your main responsibility will be handling both inbound and outbound calls to provide exceptional customer service. You will be tasked with addressing inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. This full-time position, based in Mumbai, will require you to work UK and AUS shifts. Your professionalism and ability to efficiently manage multiple tasks will play a key role in your success in this role. Key Responsibilities: - Handle inbound and outbound calls with a focus on providing exceptional customer service - Address customer inquiries and resolve any issues that may arise - Process cust...

TE Connectivity Ltd. is a $16 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com. Job Overview Senior Manager Distribition Sales is responsible for continuing to drive transformational customer centric strategies gea...

As a Call Center Assistant at the Australian based outsource company in Ahmedabad, your primary role will involve providing excellent customer service through effective communication channels such as phone, email, and chat. You will be responsible for making cold calls to customers, escalating issues to relevant departments, and maintaining detailed records of all customer interactions. Additionally, you will need to utilize various operating systems to track and manage customer interactions efficiently. Key Responsibilities: - Provide top-notch customer support and service - Communicate effectively with customers through phone, email, and chat - Make cold calls to customers and escalate iss...

Role : NICE inContact Engineer Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: 1 + years Must have exp in NICE inContact / CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, cre...

Role Description This is a full-time, on-site role for a Call Centre Specialist located in Pune. The Call Centre Specialist will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing customer support, and maintaining high levels of customer satisfaction. The specialist will also be required to document interactions, escalate issues when necessary, and work closely with other team members to ensure seamless communication and efficient problem-solving Job location - NIBM Undri, Pune 411060 Qualifications Any graduate can apply Customer Support, Customer Service, and Contact Centers skills Excellent Communication skills Basic Computer Literacy skills A...

Technical Skills (candidate should have at least any 1 experience from below) 2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce S...

As a Senior System Analyst at GEC Tech, you will be an integral part of the Lululemon team, a leading performance apparel company dedicated to supporting individuals in their movement, growth, and well-being. In this role, you will collaborate with business stakeholders, technology teams, and enterprise teams to understand project vision and business needs. Your primary responsibility will be to translate these requirements into functional configuration specifications for various vendor and in-house systems. You will actively participate in agile/scrum ceremonies such as refinement, estimation, and sprint planning. Working closely with engineers and architects, you will document, design, and...

You will be joining Shree Krishna Paper Mills & Industries Ltd (SKPMIL), a renowned paper manufacturing company established in 1974 as part of the Pasari Group. SKPMIL, based in Kotputli, Rajasthan, is known for its innovative range of products, such as the eco-friendly Natural A4 Brown Copier, crafted using 100% recycled fiber. The company specializes in producing various industrial and specialty papers, committed to providing top-notch products at competitive prices while continually enhancing its offerings to cater to customer demands. As a Call Center Specialist in New Delhi, you will be working full-time on-site, handling customer inquiries and offering support via phone and email. Your...

As a dynamic Presales Specialist, your primary focus will be on solving real customer problems rather than solely selling technology. Your passion for CPaaS, CCaaS, and digital innovation, coupled with the ability to think alongside customers, will make you an ideal candidate for this role. Having experience in BFSI and Telecom sectors would be an added advantage. Your responsibilities will include Solution Design & Client Engagement, where you will listen to customer needs, analyze requirements, and design tech solutions to drive customer success. You will also be involved in Technical Strategy & Product Delivery, building prototypes, tracking projects, and ensuring seamless integrations. C...

The Sales Manager position at Wickbond Pvt Ltd in Kanpur is a full-time on-site role where you will be responsible for managing a team, ensuring customer satisfaction, and overseeing sales operations in the contact center. Your key responsibilities will include utilizing your Customer Service, Customer Satisfaction, and Contact Centers skills to lead the team effectively. Additionally, your Team Leadership and Team Management skills will be crucial in motivating and guiding the team towards achieving sales targets and driving performance. To excel in this role, you should possess strong interpersonal and communication skills to effectively interact with both the team and customers. Previous ...