Project Manager (Enterprise SaaS Implementation)

As a Project Manager at Zenoti, you will lead multiple customer implementation projects for Zenoti systems and solutions. Your responsibilities will include ensuring that projects are well-planned, executed efficiently, and delivered with high quality and predictability. You will manage and maintain project information, including feature definition and scope, and facilitate project reviews with customers. It will be your duty to identify significant risks and unknowns, define and drive resolution plans, manage cross-team dependencies, and coordinate cross-team initiatives and blocking issues. You will also be accountable for tracking and ensuring release criteria/minimal viable product is delivered with quality, managing project tracking, metrics, and status reporting across the Implementation group, as well as assisting with Implementation group resource allocation, delegation, and assignments across the Product Specialist team. Furthermore, you will drive information sharing, capture and disseminate best practices across the Global Services Team, independently plan and implement customer onboarding processes, and address customer issues and concerns in a timely manner to ensure customer satisfaction. To excel in this role, you will need strong logical, analytical, and problem-solving skills, along with excellent verbal and written communication skills. You should be adaptable to working in a fast-paced, dynamic start-up environment and possess a good understanding of tools such as MS Excel, MS Office, Google apps, Jira, Basecamp, and Smartsheet. A strong technical background and experience in overseeing multiple complex projects involving integrations with multiple systems will be advantageous. Ideally, you should have a Bachelor's degree in computer science or equivalent experience, along with 5-8 years of project management experience, including at least 4 years of technical project management leading complex projects for external clients with integrations to external systems. Experience in implementing cloud SaaS solutions and knowledge of the beauty, wellness, spa, salon, or fitness industry will be beneficial. As part of the Zenoti team, you will have the opportunity to contribute to an innovative company that is revolutionizing the wellness and beauty industry. You will work with a dynamic and diverse team that values collaboration, creativity, and growth. Additionally, you will enjoy attractive compensation, medical coverage for yourself and your immediate family, access to wellness activities, and opportunities to engage in social work and community initiatives.,