Project Manager

Job Title: Senior Project Manager – SaaS Product Implementation

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About Enate

Enate is on a mission to make every service run like clockwork. Our orchestration and AI solution has been purpose-built by experts to tackle the complexities of service delivery. We orchestrate work across teams, systems and workers so that businesses can run smoother operations at scale.

Why join us?

We’re a global software brand at the intersection of technology and business services without the chaos of a typical start-up. You’ll join a friendly, no-ego team where people support each other and every voice is heard.

You can work remotely from anywhere in India. We also get together for retreats and team socials. We think we’re a great workplace, but don’t just take our word for it. Check out our 4.8 rating on Glassdoor and read what Enate employees have to say.

About the Opportunity

Are you seeking a role that accelerates your career while offering exposure to a fast-growing global SaaS company? It is your chance to make a real impact.

Project Manager

Who You Are

• You combine

  strategic thinking

  with execution excellence.
• You’re a

  strong communicator

  and an even better listener.
• You thrive in

  cross-functional environments

  , collaborating with Sales, Product, Engineering, and Customers.
• Results drive you, not just effort—measuring what matters and learning from what doesn’t.
• You enjoy

  solving complex problems

  , challenging the status quo
• You are 

  humble, curious, and coachable and

  thrive in fast-paced environments.

Roles & Responsibilities

• Have a strong understanding of what success looks like for our customers and be laser-focused on delivering that success.
• Support Enate’s Delivery team lead on developing project plans, including scope, resources, and deadlines.
• Establish effective governance plans, promoting excellent communication strategies internally and externally.
• Track progress across all project milestones, deliverables, and plans by the agreements in place, ensuring on-time project delivery.
• Demonstrate clear strategies for successfully managing risks and issues with customers and internal teams, and implement contingency plans when needed.
• Partner with the Delivery team to ensure that new customers are handed to the Customer Success team smoothly and well understood, deliverables are pre-agreed upon, and relationships are established.
• Provide feedback to the Product team to improve Enate based on your customer experiences.
• Coordinate with Product Management teams to provide feedback and continuously improve the product.
• Help drive the ongoing improvement of our project delivery capability.

Required Skills & Experience

• 10+ years of Project Management experience, preferably managing software or SaaS product implementations.
• Analytical mindset with excellent problem-solving and decision-making capabilities.
• Strong project management fundamentals – resource planning, stakeholder management, milestone tracking, and communication.
• Working knowledge of multiple Project Management methodologies (e.g. PMP, APM, Agile, Scrum, PRINCE2, etc.).
• Experience in working with cross-functional teams and external customers.
• Communicate effectively with various stakeholders and manage people at different levels.
• Ability to adapt quickly, multitask, and handle changing priorities in a fast-paced environment.
• Be super customer-focused and love talking to customers in global geographies.
• Solid understanding of SaaS architecture and delivery models.
• A good knowledge of adhering to commercial agreements, frameworks, and change management is necessary.

Good to Have

• Familiarity with business process automation or workflow platforms.
• Experience working in a product company or delivering configurable SaaS solutions.
• Exposure to reporting and visualisation tools like Power BI.
• Experience using Excel, Monday.com, etc. (Project Management tools).