Project Manager

ServiceNow Project or Delivery Manager (10+ years overall)

Required Qualifications:

• 10+ years overall, 5+ years as ServiceNow Project / Program Delivery Management
• Proven track record delivering projects using Agile and/or hybrid methodologies.
• Strong knowledge of the ServiceNow platform, including ITSM and at least one of: ITOM, HRSD, CSM, SecOps.
• Experience managing both internal and third-party development teams.
• Excellent stakeholder management, communication, and negotiation skills.
• Proficient with tools like ServiceNow, Jira, MS Project, and Confluence.

Key Responsibilities:

• Lead end-to-end delivery of ServiceNow projects, from initiation to post-deployment support.
• Collaborate with technical leads, developers, and stakeholders to define scope, schedules, and deliverables.
• Manage project plans, resource allocation, risk management, and status reporting.
• Ensure alignment with ITIL/Agile/DevOps best practices and project governance standards.
• Serve as the primary liaison between business units, technical teams, and vendors.
• Facilitate client communications, workshops, requirement gathering, and change management.
• Monitor project health using KPIs, velocity metrics, and dashboards.
• Manage ServiceNow releases and upgrades within the project scope.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (CIS – preferred but not required)
• PMP, PRINCE2, or Certified ScrumMaster (CSM)
• ITIL v3/v4 Foundation

Location : Pune, Bangalore, Hyderabad