Project Manager - Application Support (General Insurance Domain)

We are looking for an experienced Project Manager to lead our application support & development team, ensure seamless availability of business-critical applications, and deliver high-quality support to end-users. The role involves managing incidents, ensuring timely resolutions, coordinating with cross-functional teams, and driving process improvements to enhance application performance and reliability.

Key Responsibilities:

• Lead and manage the application support and development team, ensuring high-quality support and service delivery.
• Oversee day-to-day incident management, service requests, and problem resolution.
• Ensure SLA adherence and timely communication with stakeholders.
• Collaborate with development, infrastructure, and business teams for escalations and root cause analysis.
• Monitor application performance and proactively identify areas of improvement.
• Manage and optimize support processes, documentation, and knowledge base.
• Implement and maintain ITIL best practices (Incident, Problem, Change Management).
• Plan and support application upgrades, patch management, and integrations.
• Provide regular reports and metrics on team performance, incidents, and system health.
• Mentor and train team members to enhance technical and customer service skills.

Qualifications & Skills:

• At least 3+ years in a managerial role.
• Strong knowledge of ITIL processes and service management practices.
• Hands-on experience with application monitoring, ticketing tools (e.g., ServiceNow, JIRA), and database systems.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication, stakeholder management, and leadership skills.
• Experience in managing 24x7 support environments is a plus.

Preferred Experience:

• Exposure to cloud platforms and DevOps tools.
• Knowledge of financial services, insurance, or BFSI domain.
• Experience in automation of support processes and monitoring.

Work Location Thane, Mumbai - WFO

Why Inadev: