Project Implementation specialist

You will be responsible for managing the entire onboarding journey for new customers at our company, ensuring they derive maximum value from Facilio's platform. Your role will involve a combination of product understanding, customer insight, and effective execution. Your tasks will include overseeing customer onboarding starting from initial discovery and Business Requirement Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. Additionally, you will conduct workshops to gather business requirements, align them with Facilio modules, and determine their feasibility within the product. Translating customer objectives into detailed documentation (BRDs) and defining project scope based on use cases and timelines will also be part of your responsibilities. You will be in charge of product configuration, integration coordination, and testing to ensure smooth deployments that meet expectations. Your role will involve preparing and executing test plans, coordinating UAT, and resolving any issues or gaps that may arise. Furthermore, you will develop user guides, training materials, and conduct end-user training sessions to facilitate adoption. As a key point of contact throughout the onboarding journey, you will act as a trusted advisor, maintaining a balance between technical expertise and effective communication. Collaboration with various teams such as Sales, Pre-sales, Engineering, Product, and Support will be essential to deliver value and ensure a seamless transition post-onboarding. We are seeking a candidate with 3-5 years of experience in a customer onboarding role within a SaaS product company. The ideal candidate should have experience managing end-to-end onboarding and implementation cycles for enterprise customers. Strong knowledge of requirement gathering, scope definition, and documentation best practices is required. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are crucial, as you will be working closely with customer project leads, executives, and internal teams. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with great attention to detail and a preference for scalable solutions is highly valued. Experience in commercial real estate or enterprise building systems will be considered a bonus. This is a full-time position with benefits including Health insurance, Paid sick time, Paid time off, and Provident Fund. The work location is in person.,