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NCR Corporation
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Project Co-Ordinator

Project Co-Ordinator

NCR Corporation

2 - 4 years

5 Lacs

mumbai

Posted:None| Platform:

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Skills Required

project coordinator operational excellence project management finance billing scheduling customer service ms office monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape.

TITLE : Project Coordinator

LOCATION : Mumbai

GRADE : 8

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

To schedule Installation calls for SPA Retail & Financial customers. Coordinate specific aspects of the installation, de-installation and site survey requests associated with Global Accounts. Software/Hardware Installations (i.e. routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers.

Position involves coordination & communication with customers, different vendors or within team members from site visit to handing over to customers with complete installation of deliverables
Respond immediately to customer or vendor concerns/problems by resolving them or by escalating them to appropriate stakeholders
Responsible for scheduling customer installation activity
Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without follow-ups)
Constant planning and effort to achieve deliveries within allotted time frame
Coordinating and monitoring the performance of vendors in maintaining the timeframe
Understands and performs the various Customers/Vendors Scope of Services and elevates/ escalates issues when appropriate and/or according to established procedures
Build working relationships with customers and develop informal communication channels with customer account at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately
Represents NCR in a manner that reflects positively on the image and reputation of the company

Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

QUALIFICATIONS:

Excellent Communication Skills
Computer-literate in MS Office applications
Experience in Front-Line Customer Service environment
Good organisational skills and able to work well independently and within a team
Preferred with Good Power BI Skills

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NCR Corporation

IT Services and IT Consulting

Atlanta Georgia

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Project Co-Ordinator