Program Specialist III - SA Greenlight

Uber

2 - 3 years

12 - 14 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

data analysis operational excellence performance management project management analytical customer experience continuous improvement stakeholder management service quality operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Program Site Specialist to drive operational excellence, consistency, and performance across our driver-support network. You thrive in managing site operations, optimizing processes, and enabling teams to deliver strong results at scale. You bring structure, clarity, and efficiency to complex environments, ensuring support sites run smoothly and deliver measurable business impact.
As part of Uber s IndiaSA CommOps team, you'll play a key role in managing the day-to-day performance of our support sites and ensuring seamless execution of driver-support operations.
You will collaborate closely with cross-functional teams across Ops, Legal, Policy, Comms, City Operations, and Vendor partners to uphold service quality, drive continuous improvement, and execute key operational initiatives across the region.

What the Candidate Will Do

Manage site performance
by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement.
Partner with vendors and internal teams to ensure
consistent communication, accountability, and quality
across sites.
Collaborate with cross-functional teams to
streamline workflows and improve process efficiency
through documentation and system enhancements.
Provide
data-driven insights and recommendations
to improve performance, reduce costs, and elevate customer experience.
Own and execute driver-facing programs
from ideation to deployment, ensuring alignment with business goals and operational scalability.
Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline.
Build and maintain program documentation to ensure clarity, consistency, and scalability.

Basic Qualifications

2-3 years of experience in
Program Management, Vendor Operations, or Process Excellence
roles.
Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation.
Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments.
Excellent communication and stakeholder management skills, with the ability to influence without authority.
Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership.
Proficiency in tools like Excel, Google Sheets, and project management platforms is a plus.

Preferred Qualifications

Strong understanding of
Uber s products, operations, and business landscape
in the India market.
Prior experience in
customer experience delivery
, preferably within Uber or similar fast-paced environments.
Proficiency in the
Google Workspace suite
(Slides, Sheets, Docs) with advanced presentation and storytelling skills.
Demonstrated ability to
design and deliver impactful presentations
that effectively communicate insights and strategy.
Proven experience in
project coordination
, managing multiple stakeholders and timelines.
Hands-on experience in
data analysis
, translating insights into actionable recommendations.
Familiarity with
contact center operations
, including performance management and vendor relationship oversight.

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