Program Service Manager

Role Overview: As a Program Service Manager/Tour Leader Training Manager/Coach for South India & Sri Lanka programs at Grand Circle, you will be responsible for hiring, training, and driving performance of Trip Leaders leading Senior Americans on Land tours in South India and Sri Lanka. You will report to the Country Manager India and play a crucial role in ensuring the success of the travel programs. Key Responsibilities: - Develop hiring and training plans to staff all departures with high performing Trip Leaders. - Lead Trip leader meetings and training both in an office environment and on road trip simulations. - Drive achievement of Regional Excellence Goals through live coaching of Trip Leaders via phone, video conference calls, and in person. - Plan and lead annual trainings and Mini trainings in South India and Sri Lanka to support the trip leader team in achieving excellence goals. - Assign Trip Leaders based on past performance and company needs. - Interact regularly with travelers on site and offer 24/7 emergency support for all Trip Leaders. - Manage all administrative duties while on the road and in the office, including analyzing passenger quality reports, creating coaching plans, and distributing Monthly Newsletter to Trip Leaders. Qualifications: - 3+ years experience in hiring, training, coaching, and managing individual and team performances, with a preference for the Travel sector. - Strong leadership skills with flexibility, analytical thinking, creativity, independence, and strong organizational abilities. - Ability to motivate people and build relationships based on trust, accountability, and mutual respect. - Proficiency in general administrative skills, databases, and Microsoft Office (Word & Excel). - Willingness to travel up to 50% of the time. - Effective communication skills using feedback model, with confidence in public speaking and presentations. - Demonstrated success in decision-making, risk-taking, and excellent verbal and written command of the English language. If you are interested in this exciting opportunity, please submit your detailed resume with a recent photo to Lalit Prasad at lprasad@oattravel.com. Please note that only potential candidates will be contacted for interviews. For more information about Grand Circle, you can visit our website at http://www.oattravel.com and www.gct.com.,