Program Manager/Delivery Manager

Job Summary:

Program/Delivery Manager

You will work closely with internal teams, clients, and stakeholders to manage end-to-end delivery, maintain governance, and oversee a portfolio of projects within a verticalized structure.

Key Responsibilities:

• Lead end-to-end program and project delivery within a specific industry vertical (BFSI, HCLS, or FMCG).
• Manage multi-disciplinary project teams, including business analysts, developers, QA, and operations.
• Ensure delivery of programs within defined scope, schedule, budget, and quality parameters.
• Define program objectives, success metrics, and delivery roadmaps.
• Collaborate with client stakeholders to gather requirements, provide updates, and manage expectations.
• Identify risks and develop mitigation strategies to ensure delivery continuity.
• Implement governance and reporting mechanisms to track progress and KPIs.
• Ensure adherence to Agile/Waterfall methodologies and delivery frameworks.
• Manage vendor/partner engagements and ensure alignment with delivery goals.
• Contribute to pre-sales activities including proposal support and resource estimation as needed.

Required Skills and Qualifications:

• 8–15 years of program/project delivery experience in IT/technology consulting.
• Proven delivery management experience in at least one of the following domains:

  Banking & Financial Services

  ,

  Healthcare & Life Sciences

  , or

  Consumer Goods/FMCG

  .
• Strong understanding of vertical-specific business processes and regulatory environments.
• Excellent stakeholder management, communication, and leadership skills.
• Proficiency in project management tools
• Familiarity with Agile, Waterfall, o
• r hybrid delivery methodologies.
• PMP, PRINCE2, or equivalent certification is preferred.

Preferred Qualifications:

• Experience with digital transformation, cloud, or data programs.
• Understanding of domain-specific challenges and solutions (e.g., compliance in BFSI, patient data in HCLS, supply chain in FMCG)