Program Manager

Orange Business Services

12 - 15 years

25 - 30 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

service delivery automation business transformation conflict resolution scheduling customer experience resource management continuous improvement operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Building and committing the overall program roadmap
Planning and scheduling the delivery process, project scope, milestones, and timelines
Drives the continuous improvement plan to support operational efficiency and improved customer experience
Managing the budget and resources of the delivery
Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues
Communicating with stakeholders, team members, clients, and other stakeholders, to ensure that everyone is informed about the progress of the delivery
Tracking progress and making adjustments as needed to keep the delivery on track
Providing guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks
Working with clients or other stakeholders to meet their needs and expectations

The Main skills and expectation are:

Excellent teambuilders
Great negotiators and influencers
Adept at conflict resolution
Creative problem solvers
Outstanding planning, resource, and stakeholder manager
Able to see the bigger picture and sell their vision
Planning and monitoring program execution
Project coordination and managing project interdependencies
Creating and managing a budget
Cross-project resource management
Identifying and addressing problems and risks
Program documentation
Stakeholder communications, negotiations, and problem-solving
Aligning or realigning deliverables with program outcomes

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