Program Manager

Job Description

About noon noon.com is a technology leader with a simple mission : to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs. noon's Mission : Every door, every day. noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s home grown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow , SIVVI, noon VIP, and noon Pay. We are creating the Middle East’s local digital champion and are looking for world-class talent to join our team. What you’ll do: Participate in building project strategy, roadmap planning and final execution for the assigned operations Track business performance, analyze the existing daily operations and enhance the processes to build a more robust eco-system Deep dive into operations to determine the existing challenges and modify processes accordingly to resolve them Understand the payments related adjustments, build a robust system-based adjustment scrutiny process Manage internal and external stakeholders, by keeping them informed, helping them align their procedures with new changes in processes Create dashboards to track productivity, progress, and other KPIs Perform periodic quality check and regular internal audits. Ensure consistency in practices, vocabulary, and framework across teams. What you’ll need: Bachelor's degree in Engineering, Science or any related Technical discipline; MBA would be a plus 5+ years of relevant work experience in stakeholder management and restaurant operations in a leading food delivery e-commerce company Ability to shift between operational & strategic requirements Ability to work in a fast-paced environment where the goal post keeps changing constantly Absolute attention to detail Accountable, independent and resourceful Experience in project management to build and optimize processes Experience in communicating with technical and non-technical stakeholders across multiple business units Analytical mindset and hands-on experience in SQL/data modelling Excellent MS Excel and PowerPoint skills Experience/proficiency in programs such as C-Zentrix, Zendesk, Google Suite, Microsoft Teams Who will excel? We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers , people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance. Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work. Ours is not an easy mission , but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision. Is this you? Show more Show less