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Nielsen Sports
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Program Manager

Program Manager

Nielsen Sports

4 - 10 years

6 - 12 Lacs

bengaluru

Posted:11 hours ago| Platform:

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Skills Required

computer science project management resource allocation customer experience management customer experience customer engagement jira operations reporting tools business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Customer and Partner focused organisation, Gracenote puts the customer at the heart of our strategy and brings cross-functional teams together to ensure consistently high customer engagement and satisfaction. We are actively searching for an experienced

Program Manager

to focus on

Customer & Partner Experience

(CPX) operational transformation and efficiency in support of our continued effort to scale and further advance our customers and partners experience.

As a Program Manager, you will lead complex, multi-disciplinary projects from start to finish working with stakeholders to independently define and plan requirements, manage project schedules, identify risks, manage mitigation plans, and communicate clearly across the company. By joining our team you will have the opportunity to work on high-visibility projects and processes, establishing and maintaining customer lifecycle and health programs that ensure outstanding customer experiences and satisfaction.

RESPONSIBILITIES

Lead and manage cross-functional teams across the CPX organisation to deliver complex projects on time and within budget.
Develop and maintain comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies.
Facilitate effective communication and collaboration among diverse stakeholders, fostering a culture of ownership and accountability.
Monitor project progress, identify and proactively address roadblocks, and implement corrective actions as needed.
Track and report on key project metrics and KPIs to measure success and identify areas for improvement.
Identify opportunities to streamline processes and enhance efficiency across touchpoints within and outside the CPX organisation.
Collaborate with leadership to define project goals, ensure alignment with overall strategy, and secure necessary resources.
Stay up-to-date on industry best practices in Customer Experience management.

Qualifications

7-10 years overall experience in business operations, CX, CX Operations, or related experience working with or within GTM teams.
At least 4 years of proven success leading and managing complex projec

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Nielsen Sports

Market Research / Sports Analytics

Chicago

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Program Manager