Program Manager

Job Summary:

Key Responsibilities:

1. Program Management:

• Develop, implement, and manage program plans, timelines, and budgets.
• Coordinate with cross-functional teams to ensure alignment and successful program delivery.
• Monitor program progress and performance, identifying and resolving issues as they arise.

• Customer Engagement:

• Serve as the primary point of contact for customers, addressing inquiries and concerns promptly.
• Build and maintain strong relationships with customers to understand their needs and expectations.
• Conduct regular meetings and updates with customers to review program status and gather feedback.

• Operational Oversight:

• Collaborate with operations teams to ensure compliance with FTWZ regulations and standards.
• Analyze operational data to identify areas for improvement and implement best practices.
• Ensure that all program activities align with company policies and procedures.

• Reporting and Analysis:

• Prepare and present program performance reports to stakeholders and management.
• Utilize data analytics to drive decision-making and enhance program effectiveness.
• Track key performance indicators (KPIs) and recommend adjustments to improve outcomes.

• Risk Management:

• Identify potential risks and develop mitigation strategies to minimize impact on programs.
• Ensure that contingency plans are in place for unexpected challenges.

Qualifications:

• Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field; Masters degree preferred.
• Proven experience in program management, preferably in the logistics or warehousing sector.
• Strong understanding of FTWZ regulations and operations.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in project management tools and software.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in a team-oriented environment.