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Program Manager 1, ISM

Program Manager 1, ISM

Amazon

2 - 7 years

20 - 25 Lacs

Hyderabad

Posted:8 hours ago| Platform:

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Skills Required

Excel MS Access Process improvement VLOOKUP Resourcing Customer relationship Macros Operations Freight SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network
It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs
In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings
Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations
This second aspect involves network monitoring and significant analysis of network data
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time
As a Program Manager, you will be responsible for overseeing real-time monitoring of critical inbounding document retention at FCs
You will work closely with FC operations, FinOps, Seller Reimbursement and other stakeholders to drive program efficiency while ensuring operational continuity
Candidate with a strong record of owning and executing strategic, cross-functional projects as we'll as partnering with other teams to drive key process improvement programs
This role requires working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams and managing the timelines to support organization wide project launches
Additionally you will also be required to manage Matching Analysts working out of FCs through a central team, ensuring through supervision of resourcing needs to meet business requirements

We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams.
we're looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. He should be proficient, in identifying the input and output metric to gauge the success of a program.

In this role, he will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity.

The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them.

About the team

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Program Manager 1, ISM