Posted:3 weeks ago|
Platform:
On-site
Full Time
NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.
As a Program Manager, you will be responsible for overseeing real-time monitoring of critical inbounding document retention at FCs. You will work closely with FC operations, FinOps, Seller Reimbursement and other stakeholders to drive program efficiency while ensuring operational continuity. Candidate with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams and managing the timelines to support organization wide project launches. Additionally you will also be required to manage Matching Analysts working out of FCs through a central team, ensuring through supervision of resourcing needs to meet business requirements.Key job responsibilities. We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. . We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.
- 2+ years of program or project management experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement documentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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