Professional Services Engineer, Advanced Services

So, what’s the role all about?

Seeking a skilled and experienced Professional Services Engineer, you'll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the client's needs and integrates seamlessly with their existing systems.

How will you make an impact?

• Implementing various customized java-based solutions on top of NiCE Workforce Management (WFM product on windows and/or Linux environment.
• Lead product consulting call with customer team – understand their requirement/use case and provide product expertise.
• Implementation and provide necessary support to customers and 3rd party integrators.
• Work directly with NiCE internal & customer teams to assist with any technical questions during the implementation.
• Create technical documents as per NiCE standards and processes.
• Troubleshoot and resolve implementation defects and issues during project execution.
• Maintain regular communication and updates to customers and NiCE management throughout the project.
• Implementation of software solutions on Windows and Linux environments
• Application software implementation, support, and troubleshooting
• Programing software design, implementation, testing and troubleshooting Servers.

Have you got what it takes?

• 4-6 years of systems engineering/technical implementation delivery experience.

• Engineering degree in a Computer/IT/Software or related Field.

• Excellent communication and problem-solving skills
• Proven ability to work in a dynamic team environment across geographically distributed.
• Proven ability to learn new products/solutions.
• Implementing and integrating large scale deployments of client-server solutions in the enterprise industry.
• Proven ability to delight customers.
• Ability to learn and adapt to new technologies independently and quickly.

You will have an advantage if you also have:

• Presentation Skills
• RHEL Linux
• Windows Sever
• Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman
• SQL Objects, basic query, and update knowledge Development experience is a significant advantage.
• Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory)
• Linux Certified

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

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