Professional Services Engagement Manager

Job Description

As an Engagement Manager, you will have dual responsibilities within the Professional Services organization. The first will be to collaborate with members of sales team to create service proposals for our prospects and customers during the pre-sales process. Our Services model is based on predefined service packages that are designed to deliver accelerated value to our customers within a short period of time. The second will be to manage the delivery of our service projects to our customers over a multi-week period ensuring that requirements are being met by our consultants and deliverables arrive on schedule. The Professional Services team uses an Agile Sprint model to design, develop and deliver our consulting services to our customers. The ideal candidate has a technical background, proven project management experience, team leadership abilities and business development experience. You enjoy managing a wide variety of technical projects demonstrating an attention to detail, patience and pragmatism never losing sight of the customer s business objectives. Manage professional services engagements by defining deliverables, timelines and reporting procedures, and driving projects to successful completion. Own the success of your portfolio of customers, including project execution, retention, renewal and upsells. Ensure that customers fully leverage their Redis Enterprise subscriptions and services on an ongoing basis and derive maximum value from their investments. Develop technical expertise with Redis, Redis Enterprise and Redis Stack and leverage that expertise to develop SOW proposals and guide technical discussions during consulting engagements. Develop business strategies that enable customers to grow in deployment maturity and competence and successfully execute key database projects. Develop deep relationships with customers. Travel to customer sites, trade shows and sales prospects as needed. Use customer feedback and insights to improve product and technical materials, while providing feedback to Product Management and R&D teams. 5+ years of consulting and engagement management experience serving enterprise customers. Excellent communication skills, including presentation, oral, written and listening capabilities. The ability to facilitate discussions and resolve conflicts is vital. Experience with new technology adoption, business transformation and change management. Project Management Professional (PMP) and/or Agile Scrum certifications. BS in Computer Science / B.A. or equivalent technical work experience. ce or home, per sales team structure and management directi Previous experience with open-source solutions and/or NoSQL platform products is a plus. Professional Services and/or Development Management experience is a big plus. Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond,we offer all our team members fantastic benefits and perks: Unlimited time off to promote a healthy work life balance Ability to influence a high-performance company on its way to IPO