Professional, Property & Asset Management

Position: Manager - Soft Services & Customer Experience

Location: Godrej Centre, Bengaluru
Business Unit: Property & Asset Management

About the Role

Are you passionate about creating exceptional workplace experiencesAs Manager - Soft Services & Customer Experience , you will play a pivotal role in ensuring the highest standards of cleanliness, hygiene, and customer satisfaction at one of Bengaluru s premier commercial properties. This is your opportunity to lead a dynamic team, drive operational excellence, and make a visible impact every day.

What You ll Do

You will be the go-to expert for all soft services, ensuring seamless operations and client delight. Your responsibilities include:

• Lead Housekeeping & Hygiene Excellence: Oversee cleaning services for common areas, applying best practices in janitorial operations, chemical usage, waste management, and sanitation standards.

• Daily Quality Checks: Conduct regular site rounds to identify and resolve cleaning needs promptly.

• Plan & Organize: Develop work schedules, assign tasks, and ensure smooth execution of maintenance activities.

• Team Leadership: Brief and debrief staff, maintain discipline, and foster a culture of professionalism and growth through training and skill enhancement.

• Vendor Management: Supervise vendor personnel, contracts, compliance, and attendance.

• Inventory & Procurement: Maintain stock levels and order supplies/equipment as needed.

• Reporting & Analysis: Prepare DMR, MMR, QBR, and other operational reports; manage budgets and cost estimates.

• Beautification & Events: Plan quarterly enhancements and festive d cor to elevate the property s aesthetics.

• Customer Service: Act as the single point of contact (SPOC) for client and tenant queries related to soft services.

• Compliance & Standards: Implement SOPs, checklists, and ensure statutory compliance.

What We re Looking For

• Education: Degree/Diploma in Housekeeping or Hospitality.

• Experience: 7-8 years in 5-star hotels or facility /Building operations management (mandatory).

• Skills:

• • Core knowledge of housekeeping operations and soft services.

  • Excellent communication skills (English required; Kannada preferred).

  • Proficiency in MS Office (Excel, PowerPoint).

• Attributes: Analytical, detail-oriented, and a natural leader with problem-solving abilities.