Production Support Senior Engineer

5 - 10 years

7 - 12 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Senior Engineer to enable this team s success.
What does success look like as a Production Support Senior Engineer
Alert Management & Monitoring:
  • Provide first and second-line support for FNZ s application monitoring and alerting systems.
  • Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.
  • Proactively monitor the platform, identifying and addressing potential issues before they impact service.
Application Support Platform Maintenance & Improvement:
  • Implement and manage routine platform checks to ensure system robustness and reliability.
  • Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.
  • Contribute to continuous service improvement by actively driving proactive measures and system enhancements.
Leadership & Development:
  • Mentor and guide junior team members.
  • Monitor team performance and continuously seek improvement opportunities for skills and processes.
  • Develop, maintain, and ensure adherence to comprehensive documentation on team activities.
  • Collaborate with internal stakeholders to ensure that business objectives and needs are met.
  • Contribute to audit and effectiveness requests.
Experience required
What we are looking for:
  • Experience : 5-10 years of relevant experience
  • Educational Background : Degree in Computer Science, Information Technology, or a related field; or equivalent experience.
  • Technical Skills : Proficient in SQL.
  • Communication Skills : Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.
  • Incident Management : Experience in support and incident management, preferably with ITIL or equivalent frameworks.
Experience preferred
Beneficial but not essential.
  • Familiarity with financial markets and products.
  • Experience using application support systems, including PagerDuty, NewRelic, Splunk, and ServiceNow.
  • Basic knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous.

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FNZ Group logo
FNZ Group

Financial Technology

Auckland

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