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Comviva Technology
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Production Support Professional

Production Support Professional

Comviva Technology

1 - 6 years

3 - 8 Lacs

panipat yamunanagar faridabad sonipat gurugram hisar

Posted:10 hours ago| Platform:

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Skills Required

unix change management linux production support customer satisfaction customer service information technology user acceptance testing sdlc crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Background and Experience

The successful candidate will have 1 years Development Operation Support experience coupled with relevant tertiary qualifications (Information technology or Computer Science).

The candidate s experience will have been gained in roles supporting specialised high-volume/high value applications resolving technical faults, enabling upgrades and maintaining customer satisfaction. At least some of this experience will have been obtained while operating on a client s site.

Skills and Knowledge

Essential Technical Skills

Strong Knowledge of Unix or Linux server platforms.

An understanding of the SDLC.

Experience with a disciplined approach to IT incident, problem and change management.

Previous experience in User Acceptance Testing.

Desirable Technical Skills

Industry experience in Telco or CRM/marketing industries.

Soft Skills :

Excellent Customer Service focus and orientation.

Ability to deal with suppliers and employees at all levels.

Proactive, with strong work ethic.

Proven ability to work on own initiative and prioritise own workload effectively.

Demonstrate effective team working skills, with a can-do attitude.

Excellent English communication skills (both verbal and written).

Ability to effectively deal with conflict (internally and externally).

Ability to work in a fast-paced environment.

Has a logical approach and is a good problem Solver

Able to work with ambiguity and get results.

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Production Support Professional