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JPMC Candidate Experience page
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Production Management, Issues Management Technology Support II

Production Management, Issues Management Technology Support II

JPMC Candidate Experience page

2 - 6 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

oracle database sql customer service communication skills time management it infrastructure monitoring tools itil framework programming languages aws snowflake aws splunk information technology services client facing organizational skills observability automation scripting help desk ticketing systems influencing skills large language models llm agentic ai

Work Mode

On-site

Job Type

Full Time

Job Description

You will join a dynamic team that is shaping the tech backbone of operations, where your expertise will be essential for ensuring seamless system functionality and fostering innovation. - Ensure timely and accurate resolution of Issues Management cases by conducting research, coordinating work activities between stakeholders, and managing the lifecycle of the issue until resolved. - Communicate analysis of issues effectively to internal and external stakeholders as directed. - Build and maintain strong relationships with Relationship Managers, Client Service Account Managements, and Technology teams to identify process improvement opportunities. - Ensure that cases are resolved within established timelines for completion. Qualifications Required: - 2+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. - Experience in a Customer or Client Facing related role. - Proficiency with AWS Snowflake, AWS Splunk, Oracle Database, and SQL query experience including writing and modifying complex queries. - Excellent communication, organizational, and time management skills. - Knowledge of applications or infrastructure in a large-scale technology environment, either on-premises or in the public cloud. - Exposure to observability and monitoring tools and techniques. - Familiarity with processes within the scope of the Information Technology Infrastructure Library (ITIL) framework. Additional Company Details: - N/A,

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Production Management, Issues Management Technology Support II