Production Management, Issues Management Technology Support II

Role Overview: As a Senior Subject Matter Expert (SME) within the Issues Management Team, you will play a crucial role in ensuring timely and accurate resolution of production issues. Your responsibilities will include conducting research, coordinating work activities between stakeholders, managing the issue lifecycle, and effectively communicating root cause analysis to internal and external parties. Additionally, you will be expected to build and maintain strong relationships with JPMC business partners and technology teams to identify process improvement opportunities. Key Responsibilities: - Serve as a Senior SME within the Issues Management Team - Resolve production issues by conducting research, coordinating work activities, and managing the issue lifecycle - Communicate root cause analysis to stakeholders - Build and maintain relationships with business partners and technology teams - Collaborate with teams to understand application functions and downstream processing components - Lead and ensure completion of assigned project activities within established timelines Qualifications Required: - Bachelor's degree or 7+ years of relevant experience in complex research, troubleshooting, and writing Advanced SQL queries - Proficiency in SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix, and Linux Commands - Excellent communication, organizational, and time management skills - Client-facing experience - Ability to work independently or collaboratively within a group - Experience in incident management, production support, and problem management processes - Familiarity with Large Language Models (LLM) and automation Company Additional Details: The company values individuals who can influence and lead technical conversations with resolver groups, demonstrate executive presence in summarizing and presenting issues and solutions to senior management, and spearhead process improvement initiatives within Production Management. Collaboration with Application Management and Development teams to understand application functions and downstream processing components is also encouraged.,