Production Management, Issues Management Technology Support II

As a Senior Subject Matter Expert (SME) within the Issues Management Team, your role involves ensuring timely and accurate resolution of production issues. This will require you to conduct research, identify and coordinate work activities between stakeholders in a matrix organization, and manage the lifecycle of the issue until it is resolved. You will also be responsible for effectively communicating the root cause analysis of issues to internal and external stakeholders as directed. Building and maintaining strong relationships with JPMC business partners and technology teams to identify process improvement opportunities will be a key aspect of your role. Additionally, collaborating with JPMC business partners and technology teams to understand application functions and related downstream processing components, as well as leading and ensuring assigned project activities are completed within established timelines, are essential responsibilities. Key Responsibilities: - Serve as a Senior SME within the Issues Management Team - Ensure timely and accurate resolution of production issues - Conduct research, identify and coordinate work activities between stakeholders - Manage the lifecycle of the issue until resolved - Communicate root cause analysis of issues to internal and external stakeholders - Build and maintain strong relationships with JPMC business partners and technology teams - Collaborate with business partners and technology teams to identify process improvement opportunities - Lead and ensure assigned project activities are completed within established timelines Qualifications Required: - Bachelor's degree or a minimum of 7+ years of relevant experience in performing complex research, troubleshooting, resolving, and writing Advanced SQL queries - Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix, and Linux Commands - Excellent communication skills, organizational skills, time management skills, and client-facing experience - Ability to work independently with minimal supervision and collaborate within a group - Experience with incident management, production support, and problem management processes - Experience with Large Language Models (LLM) and experience in automation In addition to the above, the preferred qualifications, skills, and capabilities include the ability to influence and lead technical conversations with other resolver groups as directed, executive presence including summarizing, recommending, and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested, the ability to influence internal stakeholders and peers, and spearheading process improvement initiatives within Production Management. Collaboration with Application Management and Development teams to understand application functions and related downstream processing components is also emphasized.,