Product Trainer (SaaS /MarTech/AdTech)

The Training Consulting team is responsible for providing instructor-led enablement services to pro/enterprise tier customers & focus partners in order to promote autonomy & self-sufficiency, ultimately leading to value-realisation through platform usage. 

As a Training Specialist, you will be responsible for delivering best-in-class enablement services to Contentsquare's customers and focus partners. Your goal will be to drive usage through foundational & use case training in order to create deep knowledge of Contentsquare’s products. You will also deliver 1-to-many training via webinars alongside your 1-to-1 customer commitments. 

The Training Consulting team sits within the Professional Services department at Contentsquare, supporting pro & enterprise tier contracts. 

Key responsibilities include, but are not limited to: 

● Delivery of enablement services as a part of customer onboarding, ensuring new and upsold customers effectively use Contentsquare's analytics solutions. 

● Delivery of enablement services to train new teams or departments within existing customer organizations on an ad hoc basis. 

● Delivering platform training for Focus Partner Network solution partners.

● Delivering training through webinars to engage a wide range of customers via our 1-to-many offerings.

● Collaborating with key stakeholders across departments, including Customer Success Managers, Onboarding Program Managers, Account Executives, and Implementation Consultants.

● Becoming a Product Expert across the full suite of Contentsquare’s core analytics products. You’re seen as a product specialist by our customers. 

What you’ll need to be successful: 

● 1-3 years of experience in training consultancy, ideally in a SaaS MarTech/AdTech company.

● Strong presentation, communication, and instructional design skills.

● Ability to rapidly learn and train others in analytics technology.

● Experience defining, developing, and adhering to training consultancy scope agreements.

● Strong analytical and problem-solving skills. ● Ability to thrive in a global, cross-functional, team-based environment.

● Proactive work ethic, strong follow-through, and positive attitude.