Product Trainer

Role & responsibilities

We are seeking a Trainer to lead our training initiatives for our CRM product/application. The ideal candidate will have strong background in software training methodologies, and stakeholder management, ensuring seamless knowledge transfer across internal teams, customers, and partners.

• Work closely with Product, Sales, Customer Success, and Support teams to align training initiatives with business goals.
• Assess training effectiveness through surveys, analytics, and feedback loops, continuously improving training strategies.
• Standardize training workflows, enhance LMS usage, and introduce innovative learning methodologies.
• Stay updated on CRM product updates and industry trends to enhance training content.
• Develop/maintain training content roadmap for different product modules and processes.
• Manage day-to-day training operations.
• Develop/maintain supplementary training including reading material, assignments and exercises.

Preferred candidate profile

• Good communication and presentation skills, Confident, Technology background.
• Knowledge of Content Management Systems and open-source authoring tools (Markdown and HTML experience preferred).
• Expertise in tools such as Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook with proficiency.
• Prior experience in customer training, sales enablement, or technical training for enterprise SaaS products.
• Familiarity with Enterprise CRM platforms.