Product Support Specialist

Job Description

Hey there! Glad you found this JD trust me, it s worth reading till the end! If you love solving problems, helping customers, and working with a global SaaS company that s growing fast, you re in the right place. About Saleshandy We re building a future-ready outreach platform that eliminates manual work and helps businesses generate more leads efficiently and at scale. Bootstrapped yet profitable since 2016, we re a 65+ member team serving 4,000+ customers worldwide. Our customer team is expanding! If you have a customer-first mindset , love engaging via chat & email , and want to be part of a fast-paced, problem-solving squad we need YOU! What You ll Be Doing Assist customers via chat & email solving issues and making their journey smooth Conduct live sessions & onboarding calls to guide users through the platform Educate customers on features, best practices & potential upgrades Troubleshoot technical issues and provide quick, effective solutions Be a problem-solver identify pain points & work with the team to improve user experience Drive customer retention proactively help users succeed with our product Work cross-functionally with product, sales & marketing to enhance our offering What Makes You a Great Fit > Excellent communication (especially written) & problem-solving skills > Experience in chat/email support & handling queries effectively > Passion for helping customers & a growth mindset > Ability to simplify complex topics & explain them in a user-friendly way > Self-motivated, proactive & adaptable to new tools and tech > Familiarity with customer success & retention strategies is a bonus! Why Join Saleshandy > Work with customers across the globe > Growth opportunities scale into leadership roles as we expand > Open culture your ideas matter! > Personal development budget for books, courses & conferences > Health insurance allowance for peace of mind > Annual team retreats last one was in Lonavala! The Hiring Process (Easy & Transparent) 1 Apply & answer pre-screening questions (Be yourself!) 2 Chat with the Hiring Manager 3 Work on a small assignment 4 Final call with the Reporting Manager 5 Job offer & welcome to the Ikigai tribe! Ready to be part of something exciting Hit "Apply" & let s get started!