Role & responsibilities Position Description: Senior Quality Engineer Position Location: Jaipur Unleash your potential: What you will be doing and owning: Conduct functional QA testing for the code wrappers developed by the Engineers to ensure they meet the required standards Perform load testing of the code wrappers, considering the business size for which the wrapper will be executed Ensure comprehensive test coverage, including functional testing, database testing, and performance testing Support the Program Manager in facilitating UAT (User Acceptance Testing) and addressing technical questions from the brand during the UAT phase Conduct production validation on the day of LPR execution to ensure smooth deployment Ensure that all issues identified during UAT or after LPR execution are thoroughly tested and resolved with no gaps Provide post-execution QA support, verifying that all expected changes have been successfully implemented Reach out to the Loyalty Scrum Team for additional assistance or guidance as needed Preferred candidate profile

Title: Product Support Specialist (Technical Support Specialist) Location: Jaipur, India Reporting To: Manager, Technical Support Punchh is seeking a Product Support Specialist to join our Support team in Jaipur, India. In this customer-facing role, the Product Support Specialist will be trained on the Punchh marketing platform, becoming the primary point of contact for business customers. This position involves assisting with questions and configurations of campaigns, software integrations, and features like loyalty programs and gift card management on the Punchh platform. We are looking for someone who is passionate about customer excellence, with an interest in marketing technology platforms and supporting business customers in the restaurant, convenience store, and retail industries. The ideal candidate should be inquisitive, process-oriented, and solution-driven. What You'll Do: Engage with business customers via phone and email to support the Punchh marketing platform's SaaS application, including Point of Sale (POS) and API integrations. Investigate and troubleshoot technical issues within the Punchh SaaS platform. Understand customers' business needs and objectives for campaigns and segments created on the platform. Flexibility to work Day, Afternoon, or Night shifts (IST hours) with occasional on-call or overtime as needed. What You'll Need: Minimum of 3 years in a technical support or troubleshooting role with SMB and enterprise customers within a SaaS company. Including 3 years of experience in at least two of the following areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API log reading, Mobile App troubleshooting, POS system implementation, and troubleshooting. Experience with marketing technology, loyalty programs, or digital marketing campaigns is a plus. Curious and investigative, adept at asking probing questions to understand and address customer issues. Excellent time management skills, with the ability to manage time-sensitive tasks and deadlines. Skill in prioritizing and triaging competing tasks while maintaining customer satisfaction. High customer empathy and commitment to issue resolution. Impeccable attention to detail. Clear and effective communicator on Zoom/Teams meetings and in email. Creative and resourceful problem-solver. Strong sense of accountability and ownership. Bachelors Degree in a technical field.

Position Title: Senior Quality Engineer Location: Jaipur/Gurugram Unleash your potential: What you will be doing and owning Conduct functional QA testing for the code wrappers developed by the Engineers to ensure they meet the required standards Perform load testing of the code wrappers, considering the business size for which the wrapper will be executed Ensure comprehensive test coverage, including functional testing, database testing, and performance testing Support the Program Manager in facilitating UAT (User Acceptance Testing) and addressing technical questions from the brand during the UAT phase Conduct production validation on the day of LPR execution to ensure smooth deployment Ensure that all issues identified during UAT or after LPR execution are thoroughly tested and resolved with no gaps Provide post-execution QA support, verifying that all expected changes have been successfully implemented Reach out to the Loyalty Scrum Team for additional assistance or guidance as needed What We Are Looking For Minimum of 5+ years of experience in manual testing Strong hands-on experience in API testing using Postman Solid experience in database testing , including writing and executing complex SQL queries Proven expertise in functional, regression, integration , and performance testing Good understanding of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle) Experience working in Agile/Scrum environments Ability to troubleshoot and perform root cause analysis for test failures Strong communication and collaboration skills, with the ability to work effectively across teams Experience with tools such as JIRA, TestRail, Confluence is a plus