Customer Support Specialist

Job Description

Hey there, Great to see you here! Thanks for checking out this JD stick around till the end, and you ll have everything you need to ace the interview. About Saleshandy At Saleshandy , we re on a mission to revolutionize outbound outreach by automating manual tasks and helping businesses generate leads effortlessly. Since our launch in 2016, we ve built a profitable, bootstrapped company powered by a passionate team of 65+ professionals focused on delivering an exceptional customer experience. Our customer team is the backbone of our success, currently supporting 4,000+ users worldwide with a dedicated team of seven experts . As our user base continues to grow, we re expanding our support team to ensure faster response times and enhanced availability across different time zones. If you are customer-obsessed, proactive, and take pride in delivering exceptional service , this is the perfect opportunity for you! What You ll Do Assist customers with queries and provide solutions via chat and email Conduct live product walkthroughs via web conferencing to help users maximize product value Educate customers on features, upgrades, and best practices to boost satisfaction Maintain high support standards , ensuring customers get the best experience Troubleshoot and resolve customer issues promptly and effectively Share weekly performance updates with the support manager Collaborate with product, marketing, and sales teams to share customer insights Contribute to customer retention, satisfaction, and overall growth Organize webinars, virtual meetups, and create knowledge-sharing initiatives Aim for key support goals: faster response times, higher CSAT, and improved product adoption What You Bring Strong written and verbal communication skills Problem-solving mindset with a proactive approach Customer-first attitude with patience and empathy Ability to quickly learn new tools and technologies Open to feedback, agile, and always looking to improve Passion for engaging with customers every day Ability to simplify complex ideas into clear, concise explanations Self-motivated and eager to grow in a fast-paced environment Why Join Saleshandy Global Exposure - Work with customers across different regions Career Growth - Opportunity to step into leadership roles as we scale Open Culture - Your ideas matter, and the best ones always win! Continuous Learning - Be part of a knowledge-driven team Product-Based Company - Contribute to a rapidly growing SaaS platform Perks Benefits Personal Development - Annual budget for books, courses, and conferences Medical Insurance - Health insurance allowance for all team members Annual Retreats - Team off-sites to recharge and celebrate successes (Check out our last retreat to Lonavala!) Hiring Process 1 Apply answer a few pre-screening questions 2 Initial call with the Hiring Manager 3 Complete a short assignment 4 Interview with the Reporting Manager 5 Job Offer! Welcome to the Ikigai Tribe So, are you ready to be part of a high-energy, customer-centric team Apply now!