Product Support Representative III (Data Analytics)

About the team:

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing:

• Asia EMEA coordinating various product events and shareholder communications
• working with various Asia EMEA departments / teams
• Collaborate and participate with customers and vendors meetings
• Enhancing reporting and data management
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents of customer information and recurring technical issues to support product quality programs and product development.

What you bring:

• Ability to effectively communicate complicated concepts both through written and verbal means.
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
• Ability to work in a Windows-based environment.
• Proficiency in Excel and data analytics.
• Ability to handle short and long-term assignments outside of day-to-day functions.
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios
• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc., Excel and Alteryx would an advantage
• Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.
• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors
• Willingly shares relevant knowledge and expertise to other resources

What we offer you

A career at FIS is more than just a job. Its the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits