Product Support Engineer (HTML, CSS)

About VWO

VWO is a leading Digital Experience Optimization platform trusted by over 3,000 businesses in 100+ countries, including global brands like Samsung, Vodafone, Toyota, HBO, and Domino's. What began 15 years ago as one of the world’s first A/B testing tools has since evolved into a comprehensive, enterprise-grade platform used by product, marketing, and growth teams to experiment, personalize, analyze behavior, and build exceptional digital experiences.

About the Role:

technical

Responsibilities

• Serve as the primary technical contact for assigned customers, building and maintaining strong relationships
• Provide expert technical support via

  emai

  l,

  cha

  t, and

  phon

  e, addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs
• Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements
• Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution
• Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support

Professional Competencies:

• Strong understanding of web applications

  , HTML, JavaScript, CSS, and jQuery

  (mandatory)
• Proven experience in supporting enterprise customers and managing technical accounts
• Excellent communication, interpersonal, and problem-solving skills
• Ability to analyze logs and diagnose complex technical issue
• Proactive, results-oriented, and able to manage multiple priorities
• Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce).

Desired Skills & Experience:

• 2-6 years of experience in a technical account management or customer support role
• Bachelor’s degree in Computer Science or a related field
• Strong understanding of web technologies and SaaS products
• Excellent written and verbal communication skills
• Experience working with remote teams

Job Locat

Fully Remote

5 AM to 1 PM IST - APAC Shift

Why Wingify :

• Work from anywhere in India with our remote-first culture
• Competitive compensation and comprehensive health insurance for you and your dependents.
• Opportunities for professional growth and development within a dynamic SaaS company
• Work with dedicated customers and build long-lasting relationships.
• Contribute to a globally recognized product, VWO.
• Join us at Wingify and help shape the future of experience optimization!