Product Support Engineer

The Associate Functional Support Consultant at HighRadian will be responsible for providing support for the company's high-end, robust, and scalable SaaS products. As an integral part of the internal teams, you will serve as the primary ambassador for HighRadian, ensuring continuous support throughout the issue resolution process. Your willingness to understand the complexities of our software products and prioritize customer satisfaction will be crucial in this role. If you are eager to contribute your tenacity, creativity, and sense of humor to a vibrant company culture, HighRadian welcomes you! Your responsibilities will include providing product support to HighRadian application users, taking ownership of customer-reported issues, and ensuring timely resolution within SLAs. You will collaborate with internal and external stakeholders to deliver exceptional customer experiences and contribute to the enhancement of support service best practices. Demonstrating a commitment to learning and mastering the features of HighRadian applications, you will play a key role in educating and assisting clients. Adhering to quality standards and process compliance, you will effectively prioritize tickets, multitask as needed, and participate in rotational shifts as a team player. To excel in this role, you should have 2 to 5 years of experience in Application Support, preferably with SaaS applications. Familiarity with tools and practices such as case management, knowledge base utilization, defect and escalation management is essential. A strong technology background, along with excellent logical, analytical, and problem-solving skills, will be advantageous. Effective communication skills and the ability to thrive in a fast-paced, dynamic startup environment are critical. Proficiency in running SQL queries and scripting knowledge would be beneficial. If you are excited about the opportunity to contribute to the success of HighRadian's innovative SaaS products and provide exceptional support to clients, we encourage you to apply for the role of Associate Functional Support Consultant. Join us in delivering unparalleled service and building lasting relationships with our customers.,